
Store Sales Representative
1 day ago
Job Summary:
The Sales Associate is responsible for providing excellent customer service, driving sales, maintaining product knowledge, and ensuring the store's smooth operations.
Key Responsibilities:
Customer Service
- Greet customers, assist with inquiries, and provide personalized recommendations.
- Stay attentive and available to address customer needs while they browse.
- Inform customers about return policies, warranties, and after-sales services.
Sales
- Actively promote and sell products to meet or exceed sales targets.
- Explain product features and upsell when appropriate.
Product Knowledge
- Maintain in-depth knowledge of products, including features, benefits, and usage.
- Stay updated on new arrivals, bestsellers, and promotions to assist customers effectively.
Inventory Management
- Assist with stock replenishment and inventory counts.
- Ensure proper product display according to store standards.
- Restock shelves to avoid empty displays.
Transaction Processing
- Accurately operate the POS system for purchases, discounts, and payments.
- Handle cash, card, and digital payments securely.
- Issue receipts and explain warranty or return information when applicable.
Store Maintenance
- Arrange and update displays to align with promotions and store themes.
- Monitor product levels and replenish stock as needed.
Team Collaboration
- Communicate updates and feedback with team members to improve operations.
- Coordinate tasks to ensure store coverage, especially during peak hours.
- Accept and apply feedback for continuous improvement.
Customer Feedback & Problem-Solving
- Handle complaints with empathy and professionalism.
- Provide practical solutions or alternatives to resolve issues promptly.
- Record customer feedback for management review.
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