Store Supervisor

The Store Supervisor is responsible for overseeing the daily operations of a specific department or the entire store in the absence of the Store Manager or Assistant Store Manager. This role involves leading and motivating a team of sales associates, ensuring excellent customer service, maintaining store standards, and achieving sales targets. The Store Supervisor plays a crucial role in creating a positive and productive work environment while maximizing profitability.

Key Responsibilities:

• Team Leadership and Management:
• Supervise and direct the activities of sales associates and other team members within their assigned area.
• Assist in the recruitment, training, and coaching of new and existing staff.
• Delegate tasks effectively and monitor team performance.
• Provide regular feedback and conduct performance evaluations in collaboration with management.
• Motivate and encourage team members to achieve sales goals and provide exceptional customer service.
• Address and resolve employee issues and conflicts in a timely and professional manner.
• Ensure adherence to company policies and procedures.
• Schedule staff to ensure adequate coverage and efficient operations.
• Customer Service Excellence:
• Lead by example in providing outstanding customer service.
• Ensure that all team members are knowledgeable about products and services.
• Handle customer inquiries, complaints, and returns efficiently and courteously.
• Resolve customer issues to ensure satisfaction.
• Foster a customer-centric environment within the store.
• Operational Efficiency:
• Oversee the opening and closing procedures of the store or assigned department.
• Ensure that the sales floor is clean, organized, and visually appealing according to company standards.
• Monitor inventory levels and assist with stock replenishment and merchandising.
• Process sales transactions accurately and efficiently.
• Handle cash and other forms of payment according to established procedures.
• Maintain awareness of loss prevention and security procedures.
• Ensure compliance with health and safety regulations.
• Assist with inventory counts and audits.
• Sales and Performance Management:
• Monitor sales performance against targets and implement strategies to improve results.
• Analyze sales data and identify trends.
• Communicate sales goals and performance to the team.
• Promote sales through product knowledge and customer engagement.
• Assist in the implementation of promotional activities and marketing campaigns.
• Communication and Collaboration:
• Maintain effective communication with the Store Manager, Assistant Store Manager, and other team members.
• Participate in store meetings and provide updates on team performance and operational issues.
• Collaborate with other departments to ensure smooth store operations.
• Report any significant issues or concerns to management promptly.

Qualifications and Skills:

• 4 years College Graduate or any related education
• Proven experience in a retail environment, with at least 1-2 years in a supervisory or leadership role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service skills and a customer-focused attitude.
• Ability to motivate and manage a team.
• Strong organizational and time management skills.
• Proficiency in basic computer applications and point-of-sale (POS) systems.
• Ability to handle cash and other payment methods accurately.
• Problem-solving and decision-making abilities.
• Knowledge of merchandising principles and inventory management.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Physical stamina to stand for extended periods, lift moderate weight, and perform other physical tasks associated with retail work.

Success Factors:

• Achieving sales targets and key performance indicators (KPIs).
• Maintaining high levels of customer satisfaction.
• Effective team leadership and development.
• Ensuring operational efficiency and adherence to company standards.
• Contributing to a positive and productive work environment.

Job Type: Full-time

Pay: Php18, Php23,000.00 per month

Benefits:

• Additional leave
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person