E-Commerce Operations Manager

2 days ago

Mandaluyong City, National Capital Region, Philippines Private Advertiser Full time

JOB SUMMARY

The E-Commerce Operations Manager is the dedicated owner of the operational backbone of our online business for Commonwealth and Carhartt WIP. This role ensures seamless execution across logistics, inventory, and back-end store operations—delivering premium digital retail standards through operational excellence.

This position owns e-commerce operational P&L health (logistics costs, COGS, and efficiency) but does not lead marketing or promotional strategy. The focus is strictly on logistics, inventory accuracy, fulfillment, and system operations.

JOB RESPONSIBILITIES

A. Commercial & Trading Leadership

  • Own the e-commerce P&L across all Framework brands (operations-focused)
  • Build and manage weekly and monthly trade plans covering sales, margin, inventory, traffic, and conversion
  • Monitor KPIs daily and lead weekly trade huddles with Brand Managers and Marketing
  • Collaborate with Marketing and Content teams to align execution with brand DNA (equity-led, not discount-driven)

B. Logistics, Fulfillment & Operational Efficiency

  • Own end-to-end logistics operations, working closely with Warehouse, 3PL partners, and shipping carriers
  • Manage and optimize SLAs for fulfillment speed, shipping costs, and delivery performance
  • Own day-to-day health of e-commerce back-end systems, including integrations, checkout, and payment flows
  • Streamline returns and reverse logistics, managing fulfillment-related customer service escalations

C. Inventory Management & Cataloging

  • Ensure real-time inventory accuracy across online and in-store channels
  • Manage replenishment cadence and minimize stock discrepancies
  • Own product cataloging and stock activation, ensuring SKU, pricing, dimensions, & accuracy
  • Drive e-commerce-specific forecasting to optimize sell-through, stock levels, and size availability

D. Cross-Functional Coordination & Systems Alignment

  • Act as the operational liaison between Commercial, Marketing, Content, Buying, and Operations teams
  • Support product launches and campaign activations with technical readiness and inventory validation
  • Ensure systems are commercially ready for promotions and trade plans (pricing, allocation, inventory)
  • Provide the Buying team with e-commerce sell-through and operational insights
  • Produce weekly leadership reporting on SLAs, shipping costs, and fulfillment performance
  • Build and maintain SOPs and operational playbooks across all workflows

JOB QUALIFICATIONS

  • A Bachelor's degree in any field is required, with business, commerce, supply chain, logistics, or engineering backgrounds preferred.
  • 5–8 years' experience in E-commerce Operations, Logistics, or Supply Chain within a premium retail environment.
  • Strong track record in inventory synchronization across online and physical stores
  • Deep expertise in 3PL and carrier management, shipping cost optimization, and SLA governance
  • Solid understanding of e-commerce platforms, ERP/WMS integrations, and product data integrity
  • Experience with SAP inventory management systems is essential for this role.
  • Highly analytical, comfortable with forecasting and operational metrics
  • Process-driven leader with strong cross-functional collaboration skills

  • E-commerce Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sabrina Lake, Inc Full time

    Performs all tasks related to marketing and management of e-commerce platforms. Plays a pivotal role in driving online and offline sales through sales and marketing strategies. Responsible for developing and executing innovative marketing campaigns to attract and retain customers on e-commerce platforms and offline retail selling.Studies marketing and...

  • E-Commerce Jr. Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Medethix Inc Full time

    The E-Commerce Junior Manager is responsible for driving the online sales performance of five FMCG brands across key e-commerce platforms, namely TikTok Shop, Lazada Philippines, and Shopee Philippines. This role ensures seamless online operations, supports brand growth, and executes digital merchandising strategies that align with marketing and commercial...

  • E-Commerce Junior Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines MedEthix Inc. Full time

    Job description:The E-Commerce Junior Manager is responsible for driving the online sales performance of five FMCG brands across key e-commerce platforms, namely TikTok Shop, Lazada Philippines, and Shopee Philippines. This role ensures seamless online operations, supports brand growth, and executes digital merchandising strategies that align with...

  • Senior E-commerce

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines Tigerux Agile Innovation Full time

    Responsibilities:Oversee e-commerce platforms (Amazon, Shopify, etc.), manage digital marketing campaigns across different platforms, analyze performance, and collaborate with teams to drive sales and ensure brand consistency.Process and fulfill orders across multiple platforms; monitor inventory, request replenishments, and handle manual or automated order...

  • E-Commerce Operations Supervisor

    1 week ago

    Makati City, National Capital Region, Philippines Inteluck Corporation Full time

    We are looking for a highly motivated E-Commerce Operations Supervisor with 3–5 years of experience in e-commerce operations. You will oversee online store operations and drive sales growth. In the initial stage, you will also handle product listing and inventory management tasks.Key ResponsibilitiesManage online store operations across multiple platforms...

  • Warehouse E-Commerce and Inventory Associate

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Focus Global Full time

    Position Summary: The Warehouse E-Commerce and Inventory Associate is responsible for supporting the growth and dailyoperations of the company's warehouse e-commerce platform. This role ensures a seamlessand positive internal and external customer experience while maintaining the digital tools,systems, and platforms essential to e-commerce activities. Key...

  • Warehouse E-Commerce and Inventory Associate

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Focus Global Pte. Ltd. Full time

    Mandaluyong,Metro ManilaFull TimePosition Summary:The Warehouse E-Commerce and Inventory Associate is responsible for supporting the growth and dailyoperations of the company's warehouse e-commerce platform. This role ensures a seamlessand positive internal and external customer experience while maintaining the digital tools,systems, and platforms essential...

  • E-commerce Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Euro Rich Food trade Corporation Full time

    Responsibilities:Develop and implement e-commerce strategies to achieve sales targets and increase online market share.Manage the company's e-commerce website, including product listings, content updates, and site optimization.Plan and execute online marketing campaigns, including SEO, SEM, email marketing, and social media advertising.Analyze website...

  • E-Commerce Specialist

    5 days ago

    Mandaluyong City, National Capital Region, Philippines Manila Hearing Aid Center, Inc Full time

    Job Description:Manage and update product listings, descriptions, images, and pricing across all e-commerce platforms (e.g., MHA Online Store, Lazada, Shopee), ensuring the online store is functional, visually appealing, and user-friendly.Monitor platform performance, identifying and resolving issues to maintain optimal site speed and...

  • E-Commerce Operations Supervisor

    2 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time

    Join our expanding e-commerce team We are seeking a Mandarin-speaking Operations Supervisor to oversee TikTok Shop Partner (TSP) operations, lead Team Leaders, and collaborate closely with TikTok Account Managers and clients to ensure operational efficiency and campaign success.Key ResponsibilitiesSupervise daily TikTok Shop Partner operations and manage...