Chapel Operations Lead
4 days ago
Responsibilities
- Oversees and ensures quality delivery of memorial services, providing hands-on assistance to clients with compassion and professionalism.
- Manages administrative and clerical functions to support smooth daily operations of the team and chapel.
- Leads initiatives to promote chapel services and products to prospective clients, ensuring business growth.
- Builds and maintains strong customer relationships by delivering excellent and personalized customer service.
- Supervises and mentors staff to ensure adherence to service standards and operational efficiency.
- Prepares reports, monitors performance, and implements improvements to enhance customer satisfaction and sales performance.
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
- At least 5 years of relevant work experience, with proven exposure in sales, marketing, hospitality, or customer service, preferably in supervisory or managerial roles.
- Strong leadership, interpersonal, and communication skills with the ability to motivate and guide a team.
- Customer-focused, with a pleasing personality and the ability to handle sensitive situations with empathy.
- Advantageous to have knowledge in the medical field or prior experience in veterinary clinics.
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