Customer Master Data Management Supervisor

2 days ago

Las Piñas, National Capital Region, Philippines SGS Full time ₱900,000 - ₱1,200,000 per year
Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Process

  • Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
  • First contact for issues escalation within B2C process (Customer Master Data)
  • Cooperation with Internal and External Audit
  • Performing B2C (Customer Master Data) controls
  • Advising other team members in terms of B2C (Customer Master Data) process matters
  • Introduce Improvements within B2C process (Customer Master Data)

Coordination:

  • Coordinate completion of B2C (Customer Master Data) processes
  • Delegate tasks
  • Distribute the workload and supervise the team in day-to-day operations
  • Managing HR Matters
  • Communicate deadlines
  • Monitor the team performance
  • Resolve or escalate any process issues
    • Attend and lead team meetings
    • Prepare reports
    • Building relationship with the countries during day-to-day operations

Communication:

  • point of contact to the affiliates management
  • report to GBS manager
  • provide the guideline to the team based on the management decisions

Motivation:

  • Motivate team members
  • Listen to team member's feedback and resolve or escalate any issues
  • Suggest and organize team building activities
  • Create a positive team environment

 Profile:

  • Team player
  • Good organizational skills
  • Able to communicate information effectively
  • Be able to motivate team
  • Natural leadership skills
  • B2C (Customer Master Data) Process knowledge
Qualifications

Education:

  • Degree in Business, Finance and Accountancy and other similar courses

Experience:

  • 8 to 10 years of experience in Bill to Cash function
  • Focus on Customer Master Data Management
  • Relevant shared service migration and operating experiences.
  • Knowledge of Oracle Business Suite and other ERP system is a plus but not required.
  • Good interpersonal and leadership skills
  • Good networking skills
Additional Information

Based in Alabang, Muntinlupa, Philippines

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