Administrative Support

1 week ago

Makati City, National Capital Region, Philippines Booth and Partners Full time ₱900,000 - ₱1,200,000 per year
Job Summary

The Administrative Support Level 2 role provides back-office support to Customer Service and performs ad hoc tasks as needed. The role requires flexibility, attention to detail, and reports directly to the Team Manager for Manila.

The main goal is to provide back-office support and documentation, primarily focused on account setup and ensuring data integrity and accuracy. The role also includes support for billing-related concerns and performing ad hoc tasks as necessary.

Our ideal candidate has 2–3 years of experience in back-office support, with a background in billing, account setup, chat support, process documentation, and strong verbal and written communication skills. A team-oriented mindset is essential.


Responsibilities

(Main tasks cover ~80% of the employee's work schedule)

  • Receive connection requests and add them into the Billing System Tool daily
  • Check the prospecting report daily to ensure all jobs are captured
  • Verify the daily list of jobs sent to meter readers against the AMAT Tool report to ensure all jobs are captured

Customer Account Setup:

  • Add assigned meter numbers for the tenancy
  • Check if connections have been sent to the meter reader
  • Add charges to accounts
  • Update account information
  • Opening and closing reads (monthly)
  • ES Plus (backup)
  • Respond to email inquiries (backup)

Ad Hoc Tasks:

  • Word document formatting
  • Freshdesk administration
  • Add unallocated meters to accounts
Requirements
  • 2–3 years of exposure in back-office support
  • Proficient in Word, Excel, Outlook
  • Adept in using Google Office Tools, SharePoint, Microsoft Teams
  • Basic knowledge of [skills, tools, and/or software]
  • Sound decision-making and organizational skills
  • Bachelor's degree in Business Administration or related field
  • Exceptional English communication, both written and verbal
  • Must be willing to work in Makati City, Monday to Friday, 5:00 AM – 2:00 PM
Benefits

What We Offer:

  • Great Place to Work–Certified Company
  • Premium HMO
  • Holistic employee experience
  • Rewards and incentives
  • Monthly engagement activities
  • Career advancement opportunities
  • Paid referral program

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