Assistant Manager, Application Support
2 days ago
Job Description
The task of Assistant Manage ERP is to support the implementation, maintenance, and optimization of the
organization's ERP system. This role involves collaborating with different departments to ensure the ERP system
meets business needs and enhances operational efficiency. This position requires a combination of technical
knowledge, problem-solving skills, and an understanding of business processes to support the overall effectiveness
of the ERP system.
RESPONSIBILITIES
- Lead the planning, execution, and monitoring of ERP implementation projects.
- Configure and customize the ERP system to meet the organization's specific needs.
- Ensure the ERP system is integrated with other business systems and processes.
Provide technical support and troubleshooting assistance to ERP users.
Work with various departments to understand and document their business processes.
- Ensure that ERP solutions align with business objectives and requirements.
- Create and maintain reports and dashboards to provide insights into business operations.
- Ensure ERP system compliance with industry standards and regulatory requirements.
- * Ensure support activities meet established SLAs. Track performance against SLAs and take corrective action when necessary.
QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or a related field. May accept equivalent
- work experience or certifications instead of a degree.
- 7-10 years of experience in ERP systems management, implementation, or support.
- Proficiency in ERP software (Workday, Birchstreet, PeoplesHR) and data analysis tools.
- Experience in Integrated Resorts is advantageous.
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