Customer Service- Sales Coordinator

18 hours ago

Intramuros, Philippines Pacific Concord Container Lines Inc Full time ₱600,000 - ₱1,200,000 per year

Company Description

Pacific Concord Container Lines, Inc. is a 100% Filipino-owned International Freight Forwarder and Logistics Company based in Manila. With 30 years of experience, we provide seamless, worry-free, and efficient cargo-handling services to domestic and international clients. Our strategic offices in the Philippines and partnerships with international agents ensure our services' cost-efficiency, speed, and reliability.

Role Description

This is a full-time, on-site role for a Customer Service Coordinator for at Pacific Concord Container Lines, Inc. in Manila. S/He shall be responsible in responding to agent's queries and in communicating with them on all other concerns like status of shipments and in attending to Synergy or VIP customers' requirements. Shall handle submission of rates/quotation rates, seafreight import and export both FCL/LCL; airfreight import/export and other services like brokerage, trucking and domestic forwarding.

  • Handles and coordinates with customers on their requirements.
  • Prepares and provides concerned departments of approved Job Order.
  • Monitors status of booking from pick-up to delivery.
  • Coordinates with clients' shipment details and status.
  • Provides clients with the booking acknowledgment and signed delivery receipt.
  • Prepares monitoring report on accounts being handled.
  • Provides quotations for Synergy / VIP accounts approved by the Customer Service Manager.
  • Handles the booking of shipments with carriers.
  • Ensures that shipments of accounts being handled are billed accurately and on time documents required by customers are attached to the billing.
  • Provides Customer Service Support complete documents of shipments for Booking Note (BN) preparation.
  • Monitors monthly production of accounts being handled.

Qualifications

  • Bachelor's degree in Customs Administration, Logistics, Export Management, Marketing or a related field
  • Candidate should have at least 1 year related experience (Early-career candidates). Fresh graduates are welcome to apply.
  • Excellent Communication skills
  • Customer Service oriented
  • Working knowledge on Import/ Export shipments processes
  • Attention to detail and organizational skills
  • Ability to work collaboratively in a team
  • Excellent knowledge of MS Office and Google Sheets is a plus.
  • Positive attitude and willingness to learn

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Work Location: In person

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