L3 Helpdesk Support

1 week ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per year

JOB RESPONSIBILITIES

  • Serve as the final escalation point for advanced help desk issues.

  • Diagnose and resolve complex issues across Microsoft 365, Windows, networking, and virtualization platforms.

  • Perform advanced configuration and administration of Microsoft Entra ID, Azure Virtual Machines, and Azure Virtual Desktop.

  • Manage Cisco Meraki MX, MS, and MR devices, including deployment, monitoring, and troubleshooting.

  • Support Microsoft Windows Server environments (2016/2019/2022+).

  • Develop and execute PowerShell scripts to automate administration tasks.

  • Collaborate with project teams on deployments, migrations, and infrastructure upgrades.

  • Document solutions, workflows, and best practices for team knowledge sharing.

  • Provide mentorship and guidance to Level 1 and Level 2 technicians.

REQUIRED SKILLS & EXPERIENCE

  • Microsoft Windows 10/11 support and troubleshooting

  • Microsoft 365 Apps for Business/Enterprise administration

  • Microsoft Teams configuration and support

  • Microsoft Entra Identity Administration

  • Microsoft 365 general administration

  • OSI Model & networking fundamentals

  • Cisco Meraki MX, MS, MR management

  • Microsoft Windows Server (2016/2019/2022/etc.)

  • Microsoft Azure Virtual Machine deployment & management

  • Microsoft Azure Virtual Desktop

  • PowerShell scripting

NICE-TO-HAVE SKILLS

  • Cisco Catalyst & ISR routers/switches

  • Experience with Ubiquiti, Fortinet, WatchGuard, or other networking solutions

  • Azure networking & security administration

  • Security tools: SentinelOne, ThreatLocker

  • Genetec (security systems)

  • VMware (virtualization)

  • Veeam (backup and recovery)

  • ConnectWise PSA/RMM

QUALIFICATIONS

  • 5+ years of IT support experience, with at least 2 years in a Level 3 or senior support role in an MSP.

  • Relevant Microsoft or Cisco certifications strongly preferred (e.g., MCSA, MS-100/101, AZ-104, CCNA, CCNP, Meraki CMNO).

  • Excellent communication and collaboration skills for working with both technical teams and end users.

JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.

  • Should be amenable to a permanent night shift schedule.

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