Senior Analyst – Helpdesk

2 weeks ago

Manila, National Capital Region, Philippines Cushman & Wakefield Full time ₱900,000 - ₱1,200,000 per year

Job Title

Senior Analyst – Helpdesk

Job Description Summary

Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Job Description

Responsibilities of the jobholder:

  • Client and Stakeholder Coordination: Serve as the primary contact between internal teams and external parties (clients, landlords, tenants, agents), ensuring smooth communication and uninterrupted use of client premises.
  • Operational and Reporting Duties: Manage workload efficiently, support monthly KPI and ad-hoc reporting, maintain data quality, and comply with internal processes and controls.
  • Team Support and Training: Share knowledge, participate in meetings, contribute to team backup systems, and assist in creating and delivering training materials for new joiners.

Regular tasks:

  • Daily Operations and Issue Management: Oversee the helpdesk for client properties, coordinate inspections with landlords and surveyors, maintain inspection records, and manage a web-based job tracker to monitor and update maintenance issues.
  • Stakeholder Coordination and Team Support: Review lease responsibilities, liaise with landlords, tenants, and external Facilities Managers to resolve issues efficiently, and provide guidance to team members to ensure procedural compliance and effective contribution

About You:

  • Educational and Professional Background: BSC/MSC degree required, with at least 1 year of client care or real estate operations experience in an international environment.
  • Technical and Communication Skills: Strong IT literacy, intermediate proficiency in MS Office, excellent written and verbal communication, and a solid analytical and problem-solving mindset.
  • Work Ethic and Adaptability: Ability to work independently and collaboratively, prioritize tasks under pressure, adapt to change, and demonstrate a proactive, enthusiastic attitude with a strong willingness to learn.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"

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