Account Coordinator

1 week ago


Philippines Cynet Corp Full time ₱150,000 - ₱250,000 per year

The Account Coordinator plays a critical role in supporting client service operations, ensuring timely submissions, offer management, and communication across teams. Responsibilities include:

1. Submissions
  • Review candidate submissions in the portal.
  • Check submission status via the VMS.
  • Follow up on submission status through the portal (some portals allow comment-based follow-ups).
  • Send follow-up emails to the point of contact for submissions pending more than 48 hours (with CSM authorization).
  • Update submission status in the ATS.
2. Offers and Extensions
  • Add extension notes in the ATS.
  • Follow up with recruiters to confirm and update extension statuses.
  • Create confirmation forms for accepted offers and extensions.
  • Communicate new offer details to the Delivery Team.
3. First-Day Information (FDI) Emails
  • Weekly review and update of start dates in the Tracker.
  • Send first-day information emails to workers or temps scheduled to start.
  • Confirm email receipt with the assigned recruiter or lead once FDI is sent.
4. Tracker Maintenance
  • Maintain the CSM (Account Manager's) Tracker to ensure accuracy and visibility.
5. Hot Job Tracker
  • Add hot jobs received via email to the tracker.
  • Extract and download urgent needs from the VMS portal.
6. Candidate Audits
  • Conduct twice-weekly audits of active and booked candidates.
  • Make necessary edits in the ATS to ensure accuracy and alignment with current status.
7. Documentation Updates
  • Revise dealsheets and assignment acceptance forms as needed.
8. Additional Duties
  • Perform other tasks as assigned to support operational efficiency and client satisfaction.


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