Process Improvement Manager

6 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱1,800,000 - ₱2,400,000 per year

Key Responsibilities

  • Lead and execute end-to-end process improvement projects across BPO functions.
  • Utilize Six Sigma methodologies to identify process gaps and implement scalable solutions.
  • Collaborate with operations teams to drive efficiency, quality, and customer satisfaction.
  • Monitor, analyze, and report on the impact of implemented initiatives.
  • Mentor and guide teams in process excellence practices.

Qualifications:

  • Six Sigma Green Belt Certified
  • Minimum 5 years of experience in a process improvement role within a BPO setup
  • Demonstrated success in completed GB projects focused on KPI enhancements (CSAT, AHT, etc.)
  • Held a Manager or Sr. Manager title in the most recent role
  • Strong analytical, project management, and stakeholder engagement skills

Job Types: Full-time, Permanent

Pay: Php100, Php150,000.00 per month

Application Question(s):

  • Do you have Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification?

Experience:

  • process improvement role: 5 years (Preferred)
  • BPO industry (managerial): 5 years (Required)

Work Location: In person

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