Process Improvement Assistant Manager

2 days ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year


Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity

TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team

Get a head start with our initial phone interview; keep your line open

In this impactful role, you will:

  • Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
  • Drive continuous improvement and create innovative process frameworks.

We're looking for a leader with

  • Extensive BPO customer service experience: at least 5 years in the sector.
  • Proven leadership: Minimum of 4 years managing a customer service team.
  • A solid educational foundation: a college degree in any field.
  • Flexibility: Willingness to work flexible shifts.
  • On-site presence: Must be available to work in BGC, Taguig.
  • Immediate availability: Ready to start right away.

Benefits:

  • Comprehensive HMO coverage for you and two dependents from day one.
  • Rewarding quarterly performance bonuses.
  • Outstanding opportunities for career advancement and diverse account exposure.
  • Enjoy your weekends off

  • Process Improvement Coordinator

    2 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time

    Oversees and coordinates process improvement initiatives with department heads to ensure they are completed on time, within scope, and meet strategic goals. Supports teamwork across departments and helps communication among all involved to deliver successful projects.DUTIES AND RESPONSIBILITIES:Assist with improving processes to make project delivery faster...

  • Sr Manager Process Improvement

    2 days ago

    Taguig, National Capital Region, Philippines StaffLink Express Full time ₱180,000 - ₱250,000 per year

    Role: Sr Manager Process Improvement (Service Excellence)Site: Shaw, Cubao / TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonusQualifications:• LSS Greenbelt Certified• Process Improvement experience in BPO Setup is required• At least 5 years' experience in a Process Improvement...

  • Process Improvement Analyst

    2 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a detail-oriented and experienced Process Improvement Analyst to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement initiatives.Key Responsibilities:Monitor and manage IT service delivery...

  • Business Process Improvement Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Nasdaq Full time ₱1,200,000 - ₱2,400,000 per year

    Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting...

  • Business Process Improvement Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Nasdaq Full time ₱500,000 - ₱1,000,000 per year

    Why Nasdaq When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...

  • Business Process Improvement Analyst

    2 days ago

    Taguig, National Capital Region, Philippines NASDAQ Full time $60,000 - $80,000 per year

    Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting...

  • Sr. Manager Process Improvement

    1 week ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,800,000 - ₱2,400,000 per year

    Lean Six Sigma Green Belt Certification is required.Minimum of 5 years' experience in a dedicated Process Improvement roleMust have completed at least 10 Green Belt projectsSolid experience in a BPO or Shared Services environment is essential.Job Type: Full-timePay: Php150, Php200,000.00 per monthWork Location: In person

  • Process Improvement Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱900,000 - ₱1,200,000 per year

    Job Description Join Our Growing Team We are excited to invite you to be a part of our expanding Client Onboarding Services Talent Enablement. Talent Enablement's mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business. As a Process Improvement...

  • Process Improvement Associate

    1 week ago

    Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time ₱600,000 - ₱1,200,000 per year

    Job DescriptionJoin Our Growing Team We are excited to invite you to be a part of our expanding Client Onboarding Services Talent Enablement. Talent Enablement's mission is to empower growth, foster innovation, and deliver exceptional service through continuous learning and opportunity for the entire line of business. As a Process Improvement Associate...

  • Senior manager process improvement(service excellence)

    2 days ago

    Taguig, National Capital Region, Philippines Kels global ventures Full time ₱1,200,000 - ₱2,400,000 per year

    Site: Shaw, Cubao / TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonusQualifications:LSS Greenbelt CertifiedProcess Improvement experience in BPO Setup is requiredAt least 5 years' experience in a Process Improvement capacityMinimum tenure of at least 2 years in last 2...