Sr Manager Process Improvement

4 days ago

Taguig, National Capital Region, Philippines StaffLink Express Full time ₱180,000 - ₱250,000 per year

Role: Sr Manager Process Improvement (Service Excellence)

Site: Shaw, Cubao / Taguig

Work Set-up: Onsite

Schedule: Night Shift

Start date: ASAP

Salary: 180k base pay + 20,650 allowance with sign on bonus

Qualifications:


• LSS Greenbelt Certified


• Process Improvement experience in BPO Setup is required


• At least 5 years' experience in a Process Improvement capacity


• Minimum tenure of at least 2 years in last 2 organizations


• Completed GB projects for KPI Improvement such as CSAT, AHT etc.


• Must be at least an incumbent Manager or current Sr. Manager

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives

by engaging with senior leaders across the enterprise to identify and scope related business

challenges, conduct fact-based analyses and problem solving, and develop actionable

recommendations to drive business impact through improvement in cost, customer experience,

and demand management.

If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity

As a Service Excellence Manager, you will innovate process improvement projects to achieve

internal and external goals while earning maximum potential revenue and margin. You will

contribute by:

Key responsibilities:


• Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value;


• Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects;


• Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction;


• Support Focus Metrics activities with the site assigned;


• Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements);


• Team up with site/client leaders in upholding compliance in all organization policies and standard procedures;


• Validate control plans and governance processes set up in the business; and


• Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

Minimum qualifications:


• Earned a Bachelor's Degree in any field


• Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification


• At least 5 years of managerial experience in the same industry


• Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations


• Experience in change management, stakeholder management, and influencing people without authority


• Capacity to think strategically and innovatively


• Experience in managing collections accounts


• Excellent Project Management skills


• Strong background on process development and improvement

  • Process Improvement Sr. Manager

    4 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱2,000,000 - ₱2,500,000 per year

    The Lean Six Sigma Process Improvement Manager is responsible for leading and executing Lean Six Sigma (LSS) initiatives by engaging with senior leaders across the enterprise to identify and scope Lean-related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through...

  • Senior manager process improvement(service excellence)

    4 days ago

    Taguig, National Capital Region, Philippines Kels global ventures Full time ₱1,200,000 - ₱2,400,000 per year

    Site: Shaw, Cubao / TaguigWork Set-up: OnsiteSchedule: Night ShiftStart date: ASAPSalary: 180k base pay + 20,650 allowance with sign on bonusQualifications:LSS Greenbelt CertifiedProcess Improvement experience in BPO Setup is requiredAt least 5 years' experience in a Process Improvement capacityMinimum tenure of at least 2 years in last 2...

  • Process Improvement Manager

    4 days ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱1,800,000 - ₱2,400,000 per year

    Key ResponsibilitiesLead and execute end-to-end process improvement projects across BPO functions.Utilize Six Sigma methodologies to identify process gaps and implement scalable solutions.Collaborate with operations teams to drive efficiency, quality, and customer satisfaction.Monitor, analyze, and report on the impact of implemented initiatives.Mentor and...

  • Business Process Transactions Sr Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines DXC Technology Full time

    OverviewJoin to apply for the Business Process Transactions Sr Analyst role at DXC Technology.ResponsibilitiesExecute business process transactions, learn from experienced team members, and focus on accuracyCollaborate with senior analysts, managers, and other staffAssist in process improvement initiatives and data analysisContribute to identifying and...

  • Process Improvement Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱900,000 - ₱1,200,000 per year

    Ascendion Philippines ishiringfor Process Improvement AnalystPosition: Process Improvement AnalystSet up: Hybrid ( Monday-Friday Only)Work Location: Taguig, City PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsGreenbelt CertifiedCan start ASAPBusiness Process Improvement and Business...

  • Process Improvement Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱30,000 - ₱60,000 per year

    Ascendion Philippines ishiringfor Process Improvement Analyst (Greenbelt Certified)Position: Process Improvement Analyst (Greenbelt Certified)Set up: Hybrid ( Monday-Friday Only)Work Location: Taguig, City PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsGreenbelt CertifiedCan start...

  • Sr Expert Invoice Processing

    2 days ago

    Taguig, National Capital Region, Philippines Bayer Full time ₱1,500,000 - ₱2,500,000 per year

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Process Improvement Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱900,000 - ₱1,200,000 per year

    Responsible in leading Continuous Improvement Programs across Enabling functions (Human Resource, Finance and Administration). The candidate is responsible to design and create data collection plan across Enabling Functions. The candidate will serve as the Business Partner by championing and identification of process bottlenecks and variations through Lean...

  • Process Improvement Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Hrtx Full time ₱900,000 - ₱1,200,000 per year

    Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment. Key Responsibilities: Training,...

  • Sr. Manager

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Global Full time ₱120,000 - ₱180,000 per year

    Position:Sr. Manager - Wealth and Fund ManagementLocation:Taguig SiteSchedule:Night ShiftWork Set-up:On SiteEmployment Type:Full Time and Direct HireTheSenior Manager for Wealth and Fund Managementis responsible for leading investment strategies, managing client portfolios, and ensuring optimal asset allocation to meet clients' financial goals. The role...