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Service Management Product Owner

2 weeks ago

Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time $104,000 - $130,878 per year

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At JTI we celebrate differences, and everyone truly belongs.
46,000 people from all over the world
are continuously building their unique success story with us.
83% of employees feel happy
working at JTI.

To make a difference with us, all you need to do is bring your
human best.
What will your story be? Apply now

Learn more:
Reporting to: Service Management Director

Duty Post: GBS Manila, Taguig City

Application Duration: This job posting will remain open until the vacancy is filled.

TA POC: Jojo Robines, Talent Attraction Expert

Service Management Product Owner & Project Support
What Is This Role About
This role supports execution of strategic initiatives for GBS in partnership with Product Owners. Key initiatives include:

  • Case Management: innovating case handling via MyJTI
  • New MyJTI Portal: prototyping, testing, go-live support, and communication
  • Transition of MyRequest platform to MyJT

Objectives

  • Team: Be an engaged team player, promoting JTI values
  • Service: Deliver quality, stable services with strong global interaction
  • Compliance: Adhere to JTI Code of Conduct, corporate policies, governance, and J-SOX
  • Partnership: Build strong cross-functional relationships
  • Added Value: Continuously improve products, services, and communication

Service Management
WHAT WILL YOU DO

  • Ensure Service Management principles are applied and understood
  • Create clear technical documentation for new products
  • Recommend improvements using best practices, metrics, and benchmarks
  • Standardize service management across GBS functions to drive efficiencies

Project Responsibilities

  • Define requirements before development and ensure quality delivery
  • Support development, maintenance, and continuity of tools/products
  • Prepare decommissioning plans and align with stakeholder

Partnership

  • Promote proactive collaboration and feedback sharing
  • Manage escalations with fact-based, solution-oriented communication
  • Keep stakeholders informed on risks and trends
  • Strengthen team engagement by role modeling "Our Way"

Compliance

  • Ensure adherence to J-SOX and corporate standards
  • Identify and report compliance risks, engaging appropriate functions

Added Value

  • Propose improvements and standardization initiatives
  • Foster brainstorming, collaboration, and waste elimination culture
  • Enhance service management maturity within the team

What Are We Looking For

  • Bachelor's or Master's degree
  • 5+ years' experience in a GBS organization
  • Strong knowledge of GBS environment, platforms, and tools
  • Experience in tool/project development, maintenance, and process improvement
  • Skills in process analysis, workflow design, and tool management (frontend/backend)
  • Excellent stakeholder management and customer experience knowledge
  • Strong communication, analytical, and problem-solving skills
  • Understanding of Service Management, Business Analysis, BRM, and Change Management
  • Strategic thinking for global harmonization and standardization

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.