Service Management Product Owner

2 weeks ago

Taguig, National Capital Region, Philippines JT International S.A. Full time $104,000 - $130,878 per year

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now  

Learn more:

Reporting to: Service Management Director

Duty Post: GBS Manila, Taguig City

Application Duration: This job posting will remain open until the vacancy is filled. 

TA POC: Jojo Robines, Talent Attraction Expert

Service Management Product Owner & Project Support

WHAT IS THIS ROLE ABOUT


This role supports execution of strategic initiatives for GBS in partnership with Product Owners. Key initiatives include:

  • Case Management: innovating case handling via MyJTI
  • New MyJTI Portal: prototyping, testing, go-live support, and communication
  • Transition of MyRequest platform to MyJT

Objectives:

  • Team: Be an engaged team player, promoting JTI values
  • Service: Deliver quality, stable services with strong global interaction
  • Compliance: Adhere to JTI Code of Conduct, corporate policies, governance, and J-SOX
  • Partnership: Build strong cross-functional relationships
  • Added Value: Continuously improve products, services, and communication

WHAT WILL YOU DO

Service Management:

  • Ensure Service Management principles are applied and understood
  • Create clear technical documentation for new products
  • Recommend improvements using best practices, metrics, and benchmarks
  • Standardize service management across GBS functions to drive efficiencies

Project Responsibilities:

  • Define requirements before development and ensure quality delivery
  • Support development, maintenance, and continuity of tools/products
  • Prepare decommissioning plans and align with stakeholder

Partnership:

  • Promote proactive collaboration and feedback sharing
  • Manage escalations with fact-based, solution-oriented communication
  • Keep stakeholders informed on risks and trends
  • Strengthen team engagement by role modeling "Our Way"

Compliance:

  • Ensure adherence to J-SOX and corporate standards
  • Identify and report compliance risks, engaging appropriate functions

Added Value:

  • Propose improvements and standardization initiatives
  • Foster brainstorming, collaboration, and waste elimination culture
  • Enhance service management maturity within the team

WHAT ARE WE LOOKING FOR

  • Bachelor's or Master's degree
  • 5+ years' experience in a GBS organization
  • Strong knowledge of GBS environment, platforms, and tools
  • Experience in tool/project development, maintenance, and process improvement
  • Skills in process analysis, workflow design, and tool management (frontend/backend)
  • Excellent stakeholder management and customer experience knowledge
  • Strong communication, analytical, and problem-solving skills
  • Understanding of Service Management, Business Analysis, BRM, and Change Management
  • Strategic thinking for global harmonization and standardization

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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