Service Management Product Owner

1 week ago

Taguig, National Capital Region, Philippines JT International S.A. Full time ₱900,000 - ₱1,200,000 per year

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Reporting to: Service Management DirectorDuty Post: GBS Manila, Taguig CityApplication Duration: This job posting will remain open until the vacancy is filled. TA POC: Jojo Robines, Talent Attraction ExpertService Management Product Owner & Project SupportWHAT IS THIS ROLE ABOUTThis role supports execution of strategic initiatives for GBS in partnership with Product Owners. Key initiatives include:Case Management: innovating case handling via MyJTINew MyJTI Portal: prototyping, testing, go-live support, and communicationTransition of MyRequest platform to MyJTObjectives:Team: Be an engaged team player, promoting JTI valuesService: Deliver quality, stable services with strong global interactionCompliance: Adhere to JTI Code of Conduct, corporate policies, governance, and J-SOXPartnership: Build strong cross-functional relationshipsAdded Value: Continuously improve products, services, and communicationWHAT WILL YOU DOService Management:Ensure Service Management principles are applied and understoodCreate clear technical documentation for new productsRecommend improvements using best practices, metrics, and benchmarksStandardize service management across GBS functions to drive efficienciesProject Responsibilities:Define requirements before development and ensure quality deliverySupport development, maintenance, and continuity of tools/productsPrepare decommissioning plans and align with stakeholderPartnership:Promote proactive collaboration and feedback sharingManage escalations with fact-based, solution-oriented communicationKeep stakeholders informed on risks and trendsStrengthen team engagement by role modeling "Our Way"Compliance:Ensure adherence to J-SOX and corporate standardsIdentify and report compliance risks, engaging appropriate functionsAdded Value:Propose improvements and standardization initiativesFoster brainstorming, collaboration, and waste elimination cultureEnhance service management maturity within the teamWHAT ARE WE LOOKING FORBachelor's or Master's degree5+ years' experience in a GBS organizationStrong knowledge of GBS environment, platforms, and toolsExperience in tool/project development, maintenance, and process improvementSkills in process analysis, workflow design, and tool management (frontend/backend)Excellent stakeholder management and customer experience knowledgeStrong communication, analytical, and problem-solving skillsUnderstanding of Service Management, Business Analysis, BRM, and Change ManagementStrategic thinking for global harmonization and standardizationAre you ready to join us? Build your success story at JTI. Apply nowNext Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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