Restaurant Supervisor
4 days ago
Key Responsibilities:
- Supervise and coordinate front-of-house (FOH) and back-of-house (BOH) staff during service.
- Maintain high standards of customer service, ensuring a welcoming and efficient environment.
- Ensure smooth operation of food service, especially during peak hours.
- Train and mentor staff on service procedures, Japanese dining etiquette, and menu knowledge.
- Monitor staff performance and ensure adherence to company policies and cleanliness standards.
- Handle customer concerns and complaints in a professional and timely manner.
- Manage daily cash handling, sales reports, and assist with opening/closing duties.
- Collaborate with kitchen staff to ensure food quality and presentation meet restaurant standards.
- Maintain inventory levels and coordinate ordering of supplies.
- Support marketing initiatives and seasonal promotions related to Japanese cuisine and culture.
Requirements:
- Minimum 2–3 years of experience in a supervisory role in the restaurant or hospitality industry.
- Experience in Japanese cuisine and culture is highly preferred.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and manage staff efficiently.
- Knowledge of food safety and sanitation standards.
- Flexible schedule, including availability for nights, weekends, and holidays.
- Proficient in using POS systems and basic office software.
- Fluency in English; knowledge of Japanese is a plus.
Preferred Qualifications:
- Experience in a Japanese cuisine or fine-dining Japanese setting.
- Food Handler Certification or equivalent.
- Passion for Japanese food, hospitality, and customer satisfaction.
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Language:
- English (Preferred)
Work Location: In person
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