Technical Support Representative

2 days ago

Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱96,000 - ₱276,000 per year

Qualifications:

  • At least 1 year of experience as a TSR in a BPO or call center environment.
  • Strong troubleshooting and problem-solving skills in water/plumbing services
  • Excellent communication skills in English (both verbal and written).
  • Experience with ticketing systems, CRM tools, and remote troubleshooting software.
  • Ability to handle complex situations and provide a positive customer experience.
  • Strong problem-solving and technical troubleshooting skills.
  • Excellent communication skills, with the ability to simplify complex technical information.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Must be a team player
  • Can start immediately.
  • Willing to work onsite.

Key Responsibilities:

  • Handle inbound and outbound technical support calls, chats, and emails from customers.
  • Diagnose, troubleshoot, and resolve technical issues related to water services.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Maintain a deep understanding of company products, services, and troubleshooting procedures.
  • Accurately document customer interactions, technical solutions, and system issues.
  • Work closely with other teams to resolve technical concerns.
  • Meet or exceed key performance metrics such as resolution time and call handling efficiency.

Details:

  • Monday to Friday
  • Morning Shift (8am-5pm)
  • Office based: Sto. Domingo, Angeles City
  • Fix Weekends off
  • Urgent l Start ASAP
  • HMO benefits
  • Company Events

Job Types: Full-time, Permanent

Pay: Php20, Php23,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Application Question(s):

  • Are you willing to work in Angeles City? (YES/ NO)
  • What's your expected monthly rate?
  • Are you currently employed? (Yes / No) If yes, How soon can you start?

Experience:

  • Technical support: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

  • Technical Support Representative

    2 days ago

    Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱25,000 - ₱60,000 per year

    Technical Support Representative (Entry Level)Location: 3rd Floor, Plaza Victoria Building, Sto. Domingo, Angeles City, PampangaEmployment Type: Full-Time | Office-Based | Day Shift | Monday to FridayStart Date: ASAPJob Summary:We are looking for a Technical Support Representative (TSR) with hands-on experience in Odoo ERP to provide high-quality technical...

  • Technical Support Representative

    4 weeks ago

    Angeles, Philippines SuperStaff Full time

    We are seeking a dedicated Technical Support Representative to provide world-class support for our global customers. You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions. This role requires a proactive problem-solver with strong...

  • Technical Support Representative

    4 weeks ago

    Angeles, Philippines On Spot Global Corporation Full time

    Overview We are seeking a detail-oriented and motivated Customer Service Technical Support Representative to join our team. The ideal candidate will have a strong background in customer service, technical support, and troubleshooting, paired with excellent communication skills and a genuine passion for helping customers resolve technical issues efficiently....

  • Technical Support Representative

    4 weeks ago

    Angeles, Philippines MCI Full time

    Overview Location: Angeles City, PH | Status: Full-Time MCI is a leading BPO company that delivers tailored solutions to meet client needs. We are seeking a motivated and customer-focused Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our...

  • Technical Support

    2 days ago

    Angeles P, Philippines Australian Outsource Desk Inc. Full time ₱250,000 - ₱500,000 per year

    Qualifications:1-2 years of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and provide a...

  • Technical Support

    2 days ago

    Angeles, Philippines Australian Outsource Desk Inc. Full time

    Technical Support Representative (Entry Level) Location: 3rd Floor, Plaza Victoria Building, Sto. Domingo, Angeles City, Pampanga Employment Type: Full-Time | Office-Based | Day Shift | Monday to Friday Start Date: ASAP Job Summary: We are looking for a Technical Support Representative (TSR) with hands-on experience in Odoo ERP to provide high-quality...

  • Search Engine Support Representative

    3 weeks ago

    Angeles, Philippines LEX iSolutions PH Full time

    Location: Clark, Pampanga Salary: ₱20,000 + Performance Incentive (up to $500/month) Role Overview: Search Engine Support Representative - help users have a seamless search experience. You will respond to inquiries, provide accurate information, and maintain data integrity while working in a dynamic, global BPO environment. Key Responsibilities: Assist...

  • Team Leader

    4 weeks ago

    Angeles, Philippines SuperStaff Full time

    We are looking for a results-driven Team Leader to oversee a team of Technical Support Representatives providing global customer support. The ideal candidate is a hands-on leader who can coach, guide, and manage a high-performing support team while ensuring prompt resolution of customer issues, adherence to escalation protocols, and coordination with HQ for...

  • BPO - Technical Support Representative

    2 days ago

    Pasig Central Post Office P, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱300,000 - ₱312,000 per year

    Technical Support Representative26,000 salary offerOpen for 6 mos call center experience (ANY international account)Willing to start ASAPWilling to work in Bridgetowne, PasigPhonecall interview, ALL virtual processJob Types: Full-time, PermanentPay: Php25, Php26,000.00 per monthBenefits:Flexible schedulePaid trainingPay raiseWork Location: In person

  • Technical Support Representative

    3 days ago

    Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱20,000 - ₱40,000 per year

    Qualifications:2-3 years of experience as a TSR in a BPO or call center environment.Strong troubleshooting and problem-solving skills in water/plumbing servicesExcellent communication skills in English (both verbal and written).Experience with ticketing systems, CRM tools, and remote troubleshooting software.Ability to handle complex situations and provide a...