Technical Support Representative

3 days ago

Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱20,000 - ₱40,000 per year

Qualifications:

  • 2-3 years of experience as a TSR in a BPO or call center environment.
  • Strong troubleshooting and problem-solving skills in water/plumbing services
  • Excellent communication skills in English (both verbal and written).
  • Experience with ticketing systems, CRM tools, and remote troubleshooting software.
  • Ability to handle complex situations and provide a positive customer experience.
  • Strong problem-solving and technical troubleshooting skills.
  • Excellent communication skills, with the ability to simplify complex technical information.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Must be a team player
  • Can start immediately.
  • Willing to work onsite.

Key Responsibilities:

  • Handle inbound and outbound technical support calls, chats, and emails from customers.
  • Diagnose, troubleshoot, and resolve technical issues related to water services.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Maintain a deep understanding of company products, services, and troubleshooting procedures.
  • Accurately document customer interactions, technical solutions, and system issues.
  • Work closely with other teams to resolve technical concerns.
  • Meet or exceed key performance metrics such as resolution time and call handling efficiency.

Details:

  • Monday to Friday
  • Morning Shift (7am-4pm)
  • Office based: Sto. Domingo, Angeles City
  • Fix Weekends off
  • Urgent l Start ASAP
  • HMO benefits
  • Company Events

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training
  • Pay raise

Application Question(s):

  • Are you willing to work in Angeles City?
  • How soon can you start?
  • What's your expected monthly rate?

Experience:

  • Technical support: 1 year (Required)
  • BPO : 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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