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eCommerce Operations Coordinator

3 weeks ago

Paranaque City, Calabarzon, Philippines BruntWork Full time

This is a remote position.

Job Highlights:
  • Contract type: Independent Contractor
  • Scheduled : 3pm to 11pm UK Time
Overview:

We are seeking a proactive and detail-oriented eCommerce Operations Coordinator to support our online retail operations across multiple warehouses and vendors. This role involves managing product listings, maintaining accurate inventory records, coordinating logistics, and providing excellent customer service through email and ticket-based communication.

The ideal candidate will be highly organized, comfortable working in fast-paced environments, and have hands-on experience with Shopify or similar eCommerce platforms.

Key Responsibilities:
eCommerce Operations
  • Receive purchase orders and create Shopify product listings based on provided rules and templates.
  • Identify product vendors and retrieve required product data (descriptions, images, specifications) from vendor websites
  • Maintain and update product details to ensure listings are accurate and consistent with brand standards.
Inventory Management
  • Monitor stock levels and coordinate with management when inventory is low.
  • Liaise with vendors to raise new purchase orders and track fulfillment.
  • Collaborate with warehouse teams across three locations to reconcile stock levels, receive shipments, and request stock counts as needed.
Warehouse Coordination
  • Use Warehouse Management Systems (WMS), email, and communication tools (Slack, WhatsApp, etc.) to manage and update shipment requests.
  • Create or edit shipments for replacements, adjustments, or customer requests before dispatch.
  • Ensure smooth coordination between the eCommerce team and warehouse operations.
Customer Service
  • Manage inbound email and support tickets (non-voice).
  • Triage, organize, and respond to customer inquiries in line with company tone and service standards.
  • Escalate complex issues when required and ensure timely resolution.
Requirements
  • Proven experience with Shopify or other eCommerce platforms.
  • Must have experience with Amazon Seller Central, Gorgias, Canva, and ChatGPT.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Excellent communication skills, both written and verbal.
  • Experience managing customer service emails or ticket-based systems (e.g., Zendesk, Freshdesk, or similar).
  • Ability to multitask and manage multiple workflows (vendors, warehouses, and orders) efficiently.
  • Competency in using tools such as Excel/Google Sheets, Slack, and WhatsApp for coordination.
Benefits Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent Work from Home
  • Immediate Hiring
  • Steady Freelance Job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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