CRM Systems Analyst

4 days ago

Pasig, National Capital Region, Philippines CMC Energy and Infrastructure Asia, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

About the role

As a CRM Systems Analyst for Bank, working in Ortigas Pasig City Metro Manila office. In this full-time position, you will play a crucial role in analysing and optimising the customer relationship management (CRM) systems that support our clients.

What you'll be doing

  • Gather and analyse business requirements for CRM system enhancements and improvements
  • Design, develop and implement CRM system configurations and customisations to meet client needs
  • Provide subject matter expertise and training to end-users on CRM system functionality
  • Collaborate with cross-functional teams to ensure seamless integration of the CRM system with other business systems
  • Monitor system performance and identify opportunities for optimisation
  • Document processes, workflows and system configurations for knowledge management
  • Provide ongoing CRM system support and troubleshoot any issues that arise

What we're looking for

  • Minimum 5 years' experience as a CRM Systems Analyst or similar role
  • In-depth knowledge of CRM system architecture, data models and integration methodologies
  • Strong analytical and problem-solving skills to understand complex business requirements
  • Excellent communication and stakeholder management abilities
  • Experience with , Microsoft Dynamics or other leading CRM platforms
  • Tertiary qualifications in Information Technology, Computer Science or a related discipline

Apply now to become our next CRM Systems Analyst

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