CRM Systems Analyst
4 days ago
About the role
As a CRM Systems Analyst for Bank, working in Ortigas Pasig City Metro Manila office. In this full-time position, you will play a crucial role in analysing and optimising the customer relationship management (CRM) systems that support our clients.
What you'll be doing
- Gather and analyse business requirements for CRM system enhancements and improvements
- Design, develop and implement CRM system configurations and customisations to meet client needs
- Provide subject matter expertise and training to end-users on CRM system functionality
- Collaborate with cross-functional teams to ensure seamless integration of the CRM system with other business systems
- Monitor system performance and identify opportunities for optimisation
- Document processes, workflows and system configurations for knowledge management
- Provide ongoing CRM system support and troubleshoot any issues that arise
What we're looking for
- Minimum 5 years' experience as a CRM Systems Analyst or similar role
- In-depth knowledge of CRM system architecture, data models and integration methodologies
- Strong analytical and problem-solving skills to understand complex business requirements
- Excellent communication and stakeholder management abilities
- Experience with , Microsoft Dynamics or other leading CRM platforms
- Tertiary qualifications in Information Technology, Computer Science or a related discipline
Apply now to become our next CRM Systems Analyst
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