Application Analyst, CRM

2 days ago

Pasig, National Capital Region, Philippines Grundfos Pumps Full time $104,000 - $130,878 per year

The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.

Your main responsibilities:

Application Support

  • Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests

Ticket Analysis

  • Responsible to analyse the tickets and identify the Root Cause

Training

  • Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system

Project

  • Limited support of projects under the supervision of Application Consultant

Your background:

  • 2-3 years of experience are needed

  • Degree preferable in – Sales Business

  • Experience with SAP CRM 7 is Mandatory in the following Areas:

    • CRM Sales (Account, Activity, Opportunity, Quotation)
  • CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
  • Experience with SAP C4C will be considered in the evaluation

  • Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus

  • This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented

  • International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

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