CRM Project Manager

2 days ago

Pasig, National Capital Region, Philippines CMC Energy and Infrastructure Asia, Inc. Full time ₱900,000 - ₱1,200,000 per year
Key Responsibilities
  • Lead end-to-end management of CRM projects, from planning and requirements gathering to implementation, testing, and rollout.
  • Collaborate with business stakeholders, IT teams, and vendors to define project scope, objectives, and success metrics.
  • Ensure CRM system design and configuration align with business needs and customer experience strategies.
  • Manage timelines, budgets, risks, and resources to ensure projects are delivered successfully.
  • Oversee data migration, integration, and quality assurance processes.
  • Develop and maintain project documentation including roadmaps, plans, and status reports.
  • Conduct user training sessions and provide post-implementation support.
  • Continuously evaluate CRM performance and recommend enhancements or automation opportunities.
  • Ensure compliance with data privacy, security, and regulatory standards.
Qualifications
  • Bachelor's degree in Business Administration, Information Technology, Marketing, or related field.
  • Proven experience in CRM project management (Salesforce, Microsoft Dynamics, HubSpot, or similar platforms).
  • Strong knowledge of CRM best practices, workflows, and integration with other systems.
  • Demonstrated ability to manage cross-functional teams and vendor relationships.
  • Excellent stakeholder management and communication skills.
  • Solid understanding of data management, analytics, and customer engagement strategies.
  • Project Management certification (PMP, PRINCE2, Agile/Scrum) is a plus.

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