Operations Team Leader

2 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱540,000 per year

We're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.

Main Responsibilities

  • Supervise a team of 12–20 mortgage specialists
  • Track daily performance and share updates, tips, and action plans to meet SLAs
  • Foster a positive and productive team culture through coaching and recognition
  • Oversee pipeline management to ensure daily targets are achieved
  • Collaborate with cross-functional teams including Quality Assurance and Performance Management
  • Conduct regular coaching sessions and team huddles to align on goals and updates
  • Serve as a Subject Matter Expert (SME) and provide guidance on complex scenarios
  • Identify trends and share insights with leadership for process improvements
  • Develop strategies and timelines to meet operational goals
  • Train and mentor team members to enhance their skills and performance

Key Requirements:

  • Bachelor's degree preferred.
  • Strong verbal and written communication skills
  • Minimum 2 years of experience in a supervisory role within the BPO industry
  • Preferably with Billing experience
  • Background in banking, finance, insurance, or US mortgage servicing is a plus
  • Proficient in Microsoft Office (especially Excel & PowerPoint)
  • Confident with excellent negotiation and leadership abilities
  • Willing to work onsite in Cebu City or Mandaue City

Perks & Benefits:

  • Competitive monthly salary
  • ₱30,000 sign-on bonus
  • HMO coverage with one free dependent
  • Life insurance
  • Free parking

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total Team Lead experience in BPO set-up:
  • Do you have billing background as a Team leader? If yes, how long?
  • Unemployed?

Language:

  • English (Required)

Location:

  • Cebu (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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