
BPO Operations Team Leader
3 days ago
Operations Team Leader
Cebu City | Onsite | Shifting Schedule | Night Shift
Lead With Impact, Inspire Growth
We are looking for an experienced and driven Operations Team Leader to oversee and support a team of Customer Service Representatives. In this role, you will manage daily operations, coach and develop team members, and ensure excellent service delivery that meets both client and company standards. If you thrive in a fast-paced environment and are passionate about people leadership, this role is for you.
Qualifications:
- Completed at least 2 years in college or a bachelor's degree in any field (with valid proof)
- Minimum of 2 years of leadership or supervisory experience in BPO (any LOB)
- Strong communication, leadership, and problem-solving skills
- Proven track record in handling escalations and meeting performance targets
What We Offer:
- Competitive base salary of ₱32,000
- Monthly allowance of ₱2,000
- 20% night differential
- ₱7,500 quarterly incentives
- Comprehensive benefits package
For interested candidates, you may send me a message on Viber
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