Team Leader
4 days ago
About Us:
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Overview:
As a Team Leader, you will be responsible for overseeing a small team of customer service staff based in the Philippines. Working closely with UK-based team leaders, this role ensures seamless coordination across regions and alignment with service standards and business goals set by the Customer Services Manager.
Responsibilities:
- Efficiently manage department workload
- Provide reports on team performance.
- Motivate, coach, and support the team daily to attain targets.
- Skilfully handle customer complaints, ensuring satisfactory resolutions.
- Respond promptly to customer inquiries.
- Maintain extensive product knowledge and ensure the team does the same.
- Act on Net Promoter Score (NPS) and customer feedback by engaging with the team and customers, formulating action plans for improvement.
- Oversee and assess team performance, promptly addressing training and performance issues to uphold the highest customer experience standards.
- Conduct regular one-on-one meetings and appraisals for team members, delivering constructive performance feedback and identifying development opportunities.
- Effectively manage attendance, and conduct matters in accordance with company policies.
- Organise team briefings and meetings, as necessary.
- Provide operational feedback to the Customer Services Manager to support continuous improvement efforts throughout the department.
Qualifications:
- At least 5 years of experience in a Team Leader role.
- Prior experience in a logistics account is highly preferred, but not required.
- Demonstrated success in team management, including defining roles and expectations, fostering individual accountability.
- Strong computer skills, capable of multitasking effectively.
- Possesses empathy, excellent communication skills, and the ability to maintain composure.
- Proven track record in achieving KPIs and targets.
- Able to collaborate with a small, growing team.
- Innovative problem-solving mindset, focused on solutions.
- A proactive desire to stay hands-on within the team's daily operations.
Role Targets:
- Improve contacts handled across the team for both tickets and calls
- Reinforce the "oldest first" method of approaching workload to attempt to mitigate escalations
- Work closely one on one with UK senior team members to educate on more difficult tickets
- Install team discipline within the working day
- Identify and manage poor performers
- Consider the pipeline for new team members as the need arises
Perk:
Eligible for UK travel opportunities after completing one year of service.
Work Schedule:
Thursday - Monday OR Friday - Tuesday, 5:00 PM - 2:00 AM Manila Time
Work Setup:
Hybrid Setup (Cebu)
- Must be willing to report to the Cebu office
four days a week. - Must have at least 50mbps for both upload and download speed (with back-up internet connection is required)
In compliance to data privacy law, make sure that the following is included at all times:
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
-
Operations Team Leader
4 days ago
Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per yearWe are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines E-Solutions Full time ₱540,000 per yearLocation:1Nito Tower, CebuWork Set Up:Onsite | Full-time & ShiftingSalary:Up to Php 45,000Job Summary:We are looking for aTeam Leaderwith strong billing experience and at least2-4 years of leadershipbackground. This role requires effective communication with clients, providing daily performance reports, and coaching the team on successful sales pitch...
-
Team Leader
4 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱420,000 - ₱540,000 per yearTeam Leader Onsite | Cebu CityQualifications:Open to college level candidates2 to 4 years of proven experience as a Team LeaderBackground in billing processes is requiredStrong client communication skillsSkilled in coaching effective sales pitch techniques and leading by example through experienceCompensation & Benefits:Salary range: ₱35,000 –...
-
Team Leader
4 days ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full timeQualifications:At least 2 years college completed or college graduateMust have at least 2 years experience as Team leaderAt least 2 years experience handling financial accountJob Type: Full-timePay: Up to Php53,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's...
-
Team Leader
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱80,000 - ₱120,000 per yearTeam Leader – Retail Account (Voice) Tech Tower, Cebu Business Park Work Setup: 100% Onsite Virtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...
-
Team Leader
2 weeks ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱414,000 - ₱420,000 per yearTeam Leader – Retail Account (Voice)Tech Tower, Cebu Business ParkWork Setup: 100% OnsiteVirtual Hiring ProcessJob Highlights₱32,000 Base Pay + ₱2,000 AllowanceQuarterly Incentives up to ₱7,50020% Night DifferentialCareer Growth OpportunitiesWork with a Leading Retail AccountJob DescriptionWe are looking for an experienced Team Leader to join our...
-
Team Leader
4 days ago
Cebu City, Central Visayas, Philippines Dino Amusement Park Full time ₱400,000 - ₱1,200,000 per yearExperience as Team LeaderGood communication skillWilling to assign SM Seaside Cebu
-
Team Leader
1 week ago
Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per yearTeam Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...
-
Team Leader
6 days ago
Cebu City, Central Visayas, Philippines Helpware Full time ₱900,000 - ₱1,200,000 per yearTeam Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...
-
Team Leader
4 days ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱600,000 per yearRequirements:Experience as a Team Leader under Financial Campaign for 2 yearsAt least Bachelor's Degree / 2nd year college undergraduate.Job Type: Full-timePay: Up to Php50,000.00 per monthBenefits:Paid trainingExperience:Financial Account: 2 years (Preferred)Team Lead under BPO: 2 years (Preferred)Work Location: In person