Front Office Supervisor

9 hours ago

Lipa City, Calabarzon, Philippines Solano Hotel Full time ₱1,500,000 - ₱3,000,000 per year

Brief Job Description:

  • Supervise and lead the front office team, including assigning tasks, providing training, and assessing performance.
  • Oversee and coordinate all front desk activities, including check-in/check-out, guest inquiries, and reservations.
  • Manage cash handling and credit card systems accurately. Monitoring OTA Bookings and Handling Billing from OTAs
  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
  • Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for group check in.

Qualifications:

  • Previous experience in a customer service role
  • Excellent interpersonal and communication skills
  • Proven leadership and organizational skills
  • Working knowledge of hotel management systems
  • Able to multitask and prioritize tasks

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