Concierge Supervisor

5 hours ago

Paranaque City, Calabarzon, Philippines Century Properties Management Inc. Full time ₱150,000 - ₱300,000 per year

Job Title: Concierge Supervisor

Location: High-Rise Residential Condominium, Parañaque City

Department: Front Office / Concierge

Reports To: Property Manager / Building Manager

Job Summary

The Concierge Supervisor oversees daily front desk and concierge operations to ensure residents, guests, and clients receive exceptional service. The role includes supervising concierge personnel, coordinating resident services, maintaining security protocols, and supporting property management in delivering a safe, organized, and resident-centered environment.

Key Responsibilities

1. Concierge & Front Desk Operations

  • Supervise daily concierge activities, ensuring 24/7 desk coverage and adherence to service standards.
  • Welcome and assist residents, guests, and clients courteously.
  • Manage inquiries, incoming calls, emails, and service requests.
  • Oversee handling of deliveries, visitor logging, unit access authorization, and key control.

2. Team Supervision

  • Lead, train, schedule, and evaluate concierge staff.
  • Conduct shift briefings and ensure staff performance aligns with building policies.
  • Address conflicts, performance issues, and service concerns promptly.
  • Ensure staff appearance, grooming, and professionalism.

3. Resident Relations

  • Respond to resident concerns and coordinate solutions with the Property Management Office (PMO).
  • Facilitate communication of building announcements, guidelines, and events.
  • Build strong resident rapport while maintaining professionalism and confidentiality.

4. Security & Safety Coordination

  • Work closely with Security to uphold building safety protocols.
  • Ensure proper implementation of visitor management, emergency procedures, and incident reporting.
  • Assist during emergencies, evacuations, and drills as needed.

5. Administrative & Reporting

  • Maintain accurate logs, reports, and documentation (shift reports, incident reports, turnover logs).
  • Monitor inventory of concierge supplies and request replenishment when needed.
  • Assist with the implementation of building policies, house rules, and standard operating procedures (SOPs).
  • Recommend operational improvements to enhance service quality.

6. Vendor & Service Coordination

  • Liaise with housekeeping, maintenance, and third-party service providers for resident requests.
  • Monitor the performance of contracted services related to the lobby and concierge area.
  • Coordinate move-ins/outs and special resident requests.

Qualifications

  • College graduate in Hospitality Management, Tourism, Business, or related field (preferred).
  • At least 2–3 years of concierge, front office, or customer service experience, with at least 1 year in a supervisory role.
  • Experience in residential condominiums, hotels, or serviced residences is an advantage.
  • Strong leadership, communication, and customer service skills.
  • Proficient in MS Office; knowledge of property management systems is a plus.
  • Ability to remain calm and professional under pressure.
  • Willing to work in shifts, weekends, and holidays.
  • Willing to be assigned in Parañaque

Core Competencies

  • Customer Service Excellence
  • Team Leadership & Coaching
  • Problem-Solving & Decision-Making
  • Professional Communication
  • Multi-Tasking & Time Management
  • Attention to Detail
  • Integrity & Confidentiality

Working Conditions

  • Lobby/Front Desk environment in a high-rise residential setting.
  • Shift-based schedule, including night and holiday rotations.
  • Occasional extended hours during emergencies or special events

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance

Ability to commute/relocate:

  • Parañaque: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Location:

  • Parañaque (Preferred)

Work Location: In person

  • Bellman

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Full time ₱15,000 - ₱250,000 per year

    REQ13393 Bellman (Open Date: 06/10/2025)POSITION SUMMARY: In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Bellman is accountable for acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel in front of the hotel and lobby, assisting guests with the...

  • Concierge Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Shang Properties Inc Full time ₱30,000 - ₱60,000 per year

    Leads the front office staff in addressing and resolving daily concerns and issues of residents.QualificationsGraduate of Business Administration, Hospitality or Tourism Management, or any related business course5 years relevant work experience in property management or deluxe hotelKnowledge of customer service, conflict resolution, amenity floor operations,...

  • Concierge Associate

    3 hours ago

    Makati City, National Capital Region, Philippines Rosewood Hotel Group Full time ₱2,500,000 - ₱3,500,000 per year

    General InformationCountry/RegionPhilippinesProvince/CityMakati CityHiring EntityNew World Makati HotelDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionThe Concierge Associate will assists arriving and departing guests and handle their luggage properly. He/she will orient the guests with their rooms and other hotel facilities and will...

  • Front Office Supervisor

    4 hours ago

    Iloilo City, Western Visayas, Philippines DoubleDragon Properties Corp. Full time ₱250,000 - ₱500,000 per year

    FRONT OFFICE SUPERVISORResponsible for supervising Front Office operations of hotel and providing support to the Duty ManagerQualificationsGraduate of BS Hotel and Restaurant Management or any related courseMinimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory roleExperienced in OPERA systemExcellent oral...

  • Front Office Supervisor

    2 weeks ago

    Iloilo City P, Philippines Richmonde Hotel Iloilo Full time ₱250,000 - ₱500,000 per year

    As an Front Office Supervisor, your job description may include, but not limited to the following tasks:· Supervises Front Desk and Concierge operations and ensures that Hotel staff adhere to set service standards.The Front Office Supervisor shall monitor room status and availability while coordinating updates with Housekeeping.Shall conduct daily briefings...

  • Nurse Concierge

    2 weeks ago

    Makati City, National Capital Region, Philippines 1ec4c3e6-c493-4dee-baff-776b20a8b3e3 Full time ₱30,000 - ₱50,000 per year

    About the job Nurse ConciergeAre you looking for a position with tremendous growth potential?Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical...

  • Nurse Concierge

    2 weeks ago

    Makati City, National Capital Region, Philippines Genfinity Full time ₱144,000 - ₱600,000 per year

    About The Job Nurse ConciergeAre you looking for a position with tremendous growth potential?Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical...

  • Nurse Concierge

    2 weeks ago

    Makati City, National Capital Region, Philippines 1ec4c3e6-c493-4dee-baff-776b20a8b3e3 Full time ₱540,000 - ₱600,000 per year

    About the job Nurse ConciergeAre you looking for a position with tremendous growth potential?Gallagher Bassett, a premier multiline claims services provider, is looking for Philippine-licensed RNs to be part of their team in their Metro Manila site. The role is responsible for assisting US-based Case Managers in completion of tasks to promote quality medical...

  • Site Admin Officer

    3 hours ago

    Iloilo City, Western Visayas, Philippines WrkPod Full time ₱900,000 - ₱1,200,000 per year

    LOCATION: ILOILO, WESTERN VISAYAS, PHILIPPINESWork Arrangement:Temporarily stationed in a co-working space near Iloilo Richmonde Tower Complex .Will transfer to WrkPod Iloilo Office (Richmonde Tower, Megaworld Boulevard, Mandurriao District) once construction is completed.Qualifications:Bachelor's degree in Business Administration, Operations Management,...

  • Front Desk Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines 07b38827-06be-4a82-9aaa-7723ad0e9562 Full time ₱150,000 - ₱250,000 per year

    We are looking for an experienced Front Desk Officer/ Concierge Representative for a High-end Residential and Commercial Center in Makati City, BGC Taguig City, ARCA South Taguig City, Quezon City, Mandaluyong City & Parañaque City.Bachelor's Degree Holder in Hotel and Restaurant Management, Tourism, Mass Communications, and a similar courseWith a minimum...

  • Clinical TeleReceptionist

    2 weeks ago

    Quezon City Central Post Office P, Philippines Careview Corporation Full time ₱18,000 - ₱22,000 per year

    Summary:Patients will find Careview more reachable, and easy to contact. Act as a concierge for all Careview centers and services. Response to schedule will be less than 10 minutes (Sales to ask schedule for patient). Centralize and efficient way for announcing, disseminating information and reminder of patient schedule. They will document phonecall, text...