Customer Service Specialist

Wondrfly is on the hunt for a talented Customer Service Specialist to join our dedicated team

We are a new startup helping parents discover and manage kids' classes and activities locally in New Jersey – and soon across the national US market online.

Do you have exceptional organization, communication, and customer service skills? Are you a natural problem-solver who thrives on helping teams run smoothly? Would you like to play a key role in building a brand and supporting amazing initiatives? If you answered yes, Wondrfly could be your next adventure

We're seeking a proactive and detail-oriented Customer Service Specialist who can keep our support operations organized, provide excellent customer service, and act as a primary advocate for our customers and clients. The ideal candidate will be a versatile team player who can handle multiple responsibilities, communicate clearly, and ensure nothing falls through the cracks.

CAVEAT: We are an early-stage startup. If you are looking to make money quickly, please do not apply.

Why Join Us?

• Because you're looking for more than just a paycheck. You value growth, creativity, and purpose over financial gain.
• Work with a superstar team that's not just talented but also humble and kind.
• Be part of building a game-changing product from scratch.
• Tackle unique challenges that will help you learn and grow in ways you won't find elsewhere.
• Solve tough problems, work hard, and make a real impact in the world.
• You thrive in a fast-paced environment where your creativity and contributions are valued.
• You want to change the world.

If this resonates with you, then please keep reading.

Your key responsibilities will include:

• Provide excellent customer service by responding promptly and professionally to inquiries.
• Maintain organized schedules, documentation, and communication channels.
• Develop and maintain support articles and explainer videos addressing the FAQs you encounter when dealing with customers.
• Provide administrative support as needed (scheduling, documentation, email follow-up).
• Contribute to social media posts/videos, email newsletters, and marketing materials based on the needs of existing customers.
• Conduct market research and gather relevant data to support initiatives and optimize customer support systems.

REQUIRED:

• Must have a fast internet connection to support video calls.
• Must be fluent in English.
• Must be available from 9am to 3pm US Eastern Time. (additional hours flexible outside of this window)
• Proven experience as a Customer Service Specialist, Virtual Assistant, or similar role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Familiarity with social media platforms (Instagram, Facebook, LinkedIn, etc.).
• Ability to work independently and manage time effectively.
• PREFERRED: Familiarity with ServiceHub (from Hubspot), ClickUp, and Outlook/Microsoft365
• Expectation: 20 hrs/wk to start, expectation to increase to 35–40 hrs/wk.

If you're passionate about supporting teachers, children and parents and have top-notch organization, communication, and customer service skills, we want to hear from you

SCREENING QUESTIONS - REQUIRED (Applications that do not include responses to the questions during the application process will not be considered)

• Please complete the English quiz at this link and link your results:
• Which tools and/or systems have you used for managing customer service tickets and documentation throughout the process?

Job Type: Part-time, scaling to full time as we hit new markets

Pay: Php147.00 per hour

Expected hours: 20-40 hours/week

Job Types: Full-time, Part-time

Pay: Php2, Php5,880.00 per week

Expected hours: 20 – 40 per week

Application Question(s):

• REQUIRED Please complete the English quiz at this link and link a screenshot of your results:
• REQUIRED Which tools and/or systems have you used for managing customer service tickets and documentation throughout the process?

Work Location: Remote

Expected Start Date: 12/15/2025