Customer Service Specialist

5 days ago

Work from Home, Philippines HYDsoft Full time ₱1,380,000 - ₱3,780,000 per year

Working hours: ​​Mon-Fri, 21:00 PM – 6:00 AM PHT(Mon-Fri 5:00 AM–14:00 PM PST )

The Customer Service Specialist supports both external customers as well as the Sales Organization and Client Managers to resolve issues utilizing complex business systems while displaying excellent problem-solving skills and a high level of individual discretion.

Job Requirements

● Respond to incoming calls and email cases providing accurate and timely answers and forward resolution for highly complex issues and requests

● Acts with urgency and takes ownership of issues, driving for complete resolution and follow through

● Backup support for other teams, including frontline, as needed

● Manages multiple priorities and works professionally with other departments and business units to drive resolution

● Performs research and analysis while ensuring adherence to policies and procedures in resolving customer issues

● Interprets customer accounts and assesses downstream impact to mitigate any recurring issues

Experience

● Current experience in a telephonic Customer Service Department as a CSR with substantial customer service experience & call/contact center experience Knowledge/Skills

● Effective analytical and decision-making skills

● Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers

● High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment

● Strong organizational, problem solving, and time management skills required

● Working knowledge of computer systems, including but not limited to Windows or Google Business Suite products

● Ability to identify solutions, not just problems and drive related process improvements to reduce or eliminate customer friction.

Education

● Associate degree or higher preferred.

Job Types: Full-time, Permanent

Pay: Php23, Php30,000.00 per month

Application Question(s):

  • Are you available to work from 12:00 AM - 8:00 AM, Tuesday to Saturday (PHT)?

Language:

  • English (Required)

Work Location: Remote

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