Customer Service Representative

1 week ago

Taguig, National Capital Region, Philippines HiEssence Full time ₱20,000 - ₱30,000 per year

Job Description:

We are looking for a friendly and reliable Customer Service Representative to join our e-commerce team. You will be responsible for helping customers with their orders, answering questions, and solving problems to ensure they have a great experience with our online store. (Shopee, Lazada & TikTok)

Key Responsibilities:

  • Assist Customers: Answer customer inquiries about orders, products, and services via chat or call (if needed).
  • Resolve Issues: Handle customer complaints or concerns, offering solutions and ensuring satisfaction.
  • Process Orders: Help customers track their orders, process returns, exchanges, and refunds as needed.
  • Provide Product Information: Share accurate details about products, shipping, payment options, and promotions.
  • Maintain Records: Keep accurate records of customer interactions and transactions.
  • Collaborate with Teams: Work closely with other departments (like shipping or product teams) to solve customer issues.

Qualifications:

  • Previous experience in customer service or e-commerce is a plus.
  • Strong English communication skills (written and verbal).
  • Ability to stay calm and positive under pressure.
  • Basic computer skills and experience with customer service tools are preferred.
  • Detail-oriented with a focus on customer satisfaction.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • non-voice or voice accounts?: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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