Customer Service Representative

5 days ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

About the role

Access Healthcare Services Manila, Inc. is seeking a motivated and customer-oriented Customer Service Representative to join our exceptional healthcare Business Process Outsourcing (BPO) team. As a Customer Service Representative, you will be responsible for providing high-quality support and assistance to our clients and their patients, ensuring a seamless experience. This is a full-time position based in Taguig City, Metro Manila.

What you'll be doing

  • Responding to inbound calls and emails from clients and patients in a professional and empathetic manner
  • Resolving customer inquiries and complaints efficiently and effectively
  • Accurately documenting all customer interactions and follow-up actions
  • Collaborating with internal teams to ensure smooth delivery of customer service
  • Adhering to company policies, procedures, and quality standards
  • Continuously learning and developing your skills to provide the best possible customer experience

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in the healthcare industry
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Proficiency in English, both spoken and written
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Passion for providing exceptional customer service and a commitment to professional development

What we offer

At Access Healthcare Services Manila, Inc., we are committed to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career growth, and a comprehensive benefits package including health insurance, paid time off, and a range of wellness initiatives. Our collaborative, supportive culture and investment in our people's development set us apart as an employer of choice in the healthcare BPO industry.

About us

Access Healthcare Services Manila, Inc. is a leading provider of healthcare Business Process Outsourcing (BPO) solutions. We partner with healthcare organisations around the world to deliver exceptional customer service, streamline operations, and improve patient outcomes. With a strong focus on quality, innovation, and continuous improvement, we are dedicated to helping our clients achieve their goals and making a positive impact on the communities we serve.

Apply now to join our dynamic team and take the first step towards an exciting new career in the healthcare BPO industry.

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