Client Service Associate/クライアントサービス

23 hours ago

Imus, Calabarzon, Philippines TransPerfect Full time ¥4,000,000 - ¥4,500,000

【業務内容】

  • Respond to client requests for new project initiatives through our centralized technology

  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

  • Where applicable, initiate some project specifics to set the production team/individual project up for success

  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service

  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

  • Serve as the central point of contact for and liaison between external client contact and internal production staff

  • Set and fulfill client expectations

  • Comply with all ISO regulations, processes and procedures

  • Potentially troubleshoot problem projects

  • Understand and abide by individual project instructions and effectively communicate to the production team

  • Investigate client complaints where applicable

  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues

  • Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor

【インターナショナルなチームメンバー】

チームは20~40代、インターナショナルなバックグラウンドを持った社員がほとんどです。1年ごとに業績レビューを行い、成績に応じて昇進します。将来的にマネジメントをお願いする可能性もございます。年齢や社歴にとらわれず「頑張った人が適正に評価される」環境がグローバル全体で整っています。

【基本的な採用プロセス - 3~4週間】

人事面接(日本語)→ マネジャー面接(日本語)→海外マネジャー面接(英語)→最終オンサイト面接(日本語)

※面接の順序や回数が変更される場合もございます。

【年収・給与】

  • 年俸制:400万円~450万円(2年目から業績ベースのボーナスあり(年4回))

  • 社会保険完備

  • 交通費支給(月額上限3万円)

【労働時間および休日】

  • 月~金 9:00-19:00の間で労働8時間+休憩1時間

  • 週休2日制(土日祝日)、有給休暇(初年度15日)、誕生日休暇、慶弔休暇、育児休暇、傷病休暇

【契約形態】

1年目は契約社員(最初の6ヶ月は試用期間)、2年目より双方合意のうえ正社員に移行

※契約社員の間も、給与、社会保険、有休日数などの待遇は正社員と同等です。

【その他】

  • オフィス内完全禁煙

【最寄り駅】

東京メトロ丸の内線「西新宿」から徒歩6分

都営大江戸線「西新宿5丁目」から徒歩6分

  • 日本語:ネイティブレベル、英語:ビジネスレベル(目安:TOEIC880以上)

  • 社内コミュニケーション(ミーティング、トレーニング等)で英語を使用します。

  • カスタマー経験1年以上(アルバイト含む)

  • 大卒もしくは同等の資格

  • 問題解決能力および分析力

  • 社交的で人とのコミュニケーションが好きな方

  • タイムマネジメントやマルチタスクが得意な方

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