Quality Assurance Administrator

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a marketplace technology platform that supports childminders and parents with a difference. They provide a complete ecosystem to support childminders and parents accelerate children's development through play and learning inside the homes of childminders. Our client also helps families access high quality childcare with a strong focus on child development and early years learning education. They are building a vibrant community, run by their home childminders who can impact their local neighborhoods and beyond.

About the Role

The Quality Assurance Administrator will be an integral part of the Quality team, providing diligent and proactive administrative support. Through meticulous management of consultant compliance, coordination of schedules, and pristine record-keeping across all company systems, this role is key to helping the team uphold the highest standards of quality.

What you'll do

• Administrative & System Management:

• Monitor the quality intercom inbox, triage messages, and provide template responses to basic queries.

• Handle administrative tasks for registration, including filing registration visits, home check calls, and theory calls.
• Manage administrative processes for compliance visits by sending reports via intercom and uploading them to Airtable.
• Check all registration and quality documentation, ensuring it is correctly stored on the shared drive, Airtable, Blocks, and other company systems in coordination with the customer operations team.
• Upload the outcomes of all visits to the required systems.
• Distribute all quality assurance (QA) visit reports.
• Perform general quality administration tasks as needed.

• Consultant Coordination & Compliance:

• Support the onboarding process for new consultants.

• Coordinate all consultant moderation visits according to established timeframes.
• In liaison with the Senior Consultant, allocate registration and QA visits to consultants.
• Liaise with the consultant team across agencies to coordinate their availability.
• Ensure reports and evidence notes are filed within the correct timeframes.
• Track and ensure all consultants submit their CPD logs on time.
• Verify that all consultant DBS checks and evidence documents are current and maintained within set timeframes.

What You Bring

• At least 3 years of experience in a professional administrative role, ideally with internal query handling.
• Excellent written and verbal English, with the confidence to communicate professionally with internal and external stakeholders.
• Exceptional attention to detail: meticulous, organized, and process-driven.
• Tech-savviness: quick learner, comfortable navigating multiple systems, and able to optimize workflows.
• Curiosity and situational awareness: ability to understand the context of tasks, spot irregularities, and anticipate needs.
• Strong prioritization skills: capable of managing urgent requests while maintaining focus on long-term projects.
• Professionalism and interpersonal skills: represent the organization with integrity and tact in all interactions.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.