Senior HR Specialist

1 day ago

San Juan, National Capital Region, Philippines Merck Business Solutions Asia Inc. Full time $60,000 - $80,000 per year

The role will be responsible for providing tactical and operational HR support for specific country stakeholders from the APAC and EMEA region. This role will report to the Regional Operations Team Lead for APAC, EMEA and NA overseeing Tier 2 HR functions such as Payroll​, Compensation Management​, Benefits and Time & Attendance Administration​, Compliance and Reporting and Vendor management.

Key Responsibilities: 

  • Serve as the go-to person for any clarifications or issues related to payroll and benefit process.
  • Provide guidance and support to HR Specialist on established processes and operations.
  • Support the documentation and standardization of processes, ensuring clarity, efficiency, and compliance with company policies.
  • Collaborate with cross-functional teams to ensure coherence, consistency, and alignment of practices across the organization.
  • Collaborate with stakeholders to identify areas for improvement, recommend innovative solutions, and assist in implementing process enhancements.
  • Perform special project and related duties as assigned.
  • Assists in driving metrics of the team.
  • Ensure that scheduled and ad hoc activities are delivered accurately and on time.
  • Assists in creating and maintaining performance dashboards/ reports.
  • Performs quality audit for the team.
  • Facilitates RCA calls on audit findings.
  • Actively participate in meetings, discussions, and projects to contribute expertise, in sights, and thought leadership.
  • Supervise team in the absence of the Team Lead

Strategic Impact:

  • Mainly accountable in providing payroll and benefit data to stakeholders.
  • Understanding of confidentiality required to perform payroll and benefit activities due to the sensitive nature of the work.
  • Seeks opportunities for continual improvement and provide constructive feedback.

Work Experience: 

  • Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
  • Understanding and experience in the use of HR systems and tools (i.e. Employee Central, MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).  
  • Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).   
  • Experience in lean six sigma or any other operational excellence or project management method is desirable but not a must.  
  • Adequate experience in using MS Office applications. Desired knowledge and expertise on  Macros.  

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