Payments Specialist

17 hours ago

Pasay, National Capital Region, Philippines Visa Full time $60,000 - $80,000 per year

About Us
We are a dynamic, globally distributed team of approximately 30 professionals, with colleagues based in London, Manila, Cardiff, and across the United States. Our international presence enables us to operate on a 24/7 model, ensuring that our clients always receive prompt, high-quality service—whenever they need it.

Our Commitment

We prioritize client satisfaction, maintaining seamless collaboration across time zones to deliver consistent, reliable support. Our diverse team brings a range of expertise and perspectives, allowing us to adapt quickly and provide innovative solutions.

What we expect of you, day to day.

  • Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.
  • Manage the correct allocation of incoming liquidity within agreed times scales
  • Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)
  • Import Bank partner statements, investigating and resolving any breaks.
  • Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimize service/client impact
  • Develop an in-depth understanding of the payment's platform and our global network of Payment Partners
  • Actively seek to improve processes, workflows and tooling
  • Support the identification, management and resolution of service affecting incidents
  • Manage your time effectively to ensure all critical tasks are completed and deadlines achieved
  • Collaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner

    This is a hybrid position. Expectations of days in the office will be confirmed by your Hiring Manager.

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