Quality Specialist

1 day ago

Pasay, National Capital Region, Philippines VISA Full time $50,000 - $100,000 per year

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Quality Specialist (Risk and Controls) is an individual contributor role responsible for performing activities related to internal control testing within the First Line of Defense across multiple services, service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy, effectiveness and efficiency of internal controls and documentation of test results.

This includes collaboration and communication within the department for process improvement and internal control testing reviews, engaging with managers and cross-functional support teams and meeting performance targets which include accuracy and efficiency

Qualifications

- Minimum of four years experience in a banking customer service environment related to card issuing, merchant acquiring, or Backoffice across multiple channels (Voice, Chat, Email, Back Office, or Social Media)
- Has previous risk/testing function experience
- Has previous experience presenting to small groups.
- Strong analytical and problem solving skills and is a quick learner
- A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and meeting/exceeding performance results.
- Proficiency with MS Outlook, Word, Excel and Power Point.
- Ability to build and maintain professional relationships with key stakeholders/process owners - Subject matter expert with applicable service and all support tools and processes.
- Demonstrates language proficiency required for the applicable services.
- For the services supported, demonstrates the applicable knowledge of Visa's International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulation.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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