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16 hours ago
We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the accuracy and compliance of AR processes in a fast-paced healthcare environment.
The ideal candidate should have a strong understanding of U.S. healthcare revenue cycle management, AR follow-up, and quality assurance methodologies.
Key Responsibilities:- Conduct thorough audits of AR processes including follow-ups, denials, and payment posting to ensure compliance with client and internal standards.
- Evaluate team performance by identifying errors, gaps, and areas of improvement through quality checks and audits.
- Provide constructive feedback and corrective actions to AR team members to drive performance improvement.
- Prepare detailed quality reports and dashboards for leadership and operations teams.
- Collaborate with training and operations teams to align QA findings with process improvements and upskilling initiatives.
- Ensure adherence to HIPAA regulations and client-specific compliance requirements.
- Assist in the development and refinement of QA policies, procedures, and audit tools.
- Identify trends in errors and recommend preventive measures.
- Minimum 1 year of experience in a Quality Analyst or QA role in a healthcare BPO setup.
- At least 2 years of experience in Accounts Receivable (AR), End-to-end Claims processes in a healthcare BPO setup.
- Strong knowledge of U.S. healthcare RCM cycle, including insurance follow-up, denial management, and payment posting.
- Excellent communication and documentation skills.
- Detail-oriented with strong analytical and problem-solving abilities.
- Able to work effectively in a fast-paced environment.
This is a full-time employment opportunity offering competitive benefits and opportunities for professional growth.
Other Opportunities:Our organization values teamwork and collaboration, and we offer a dynamic and supportive work environment.
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