Customer Service Team Lead

Work Setup: Onsite (Cebu)Shift: No Fixed ScheduleResponsibilities: Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfactionWork closely with the team in achieving goals and targetsConducts coaching and constant motivation to deliver targetsHosting 1on 1's and team...

Job Description & ResponsibilitiesLead and manage a team to ensure all processes are executed in line with client requirements.Drive team performance based on key process metrics.Ensure effective stakeholder interaction and management.Maintain strong team management and coaching practices.Oversee Customer Service Helpdesk operations.Ensure operational...

The Field Service Team Lead delivers exceptional technical service by managing technician performance, ensuring timely resolution of jobs, and addressing field escalations. This role improves operational efficiency, ensures high-quality service, and boosts customer satisfaction through technical oversight.DailyAssign and monitor technicians' tasksEnsure...

Role OverviewThis leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning customer success and sales...

Job title: Team LeadAccount: eCommerceWork set up: 100% Onsite at Cebu CityWork shift: 24x7Salary: up to 34K packageStart date: ASAPQualifications:At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)Mandatory Skills: Customer Service HelpdeskEnsure process is executed as per the client contractDrive performance of the team on the...

Team Leader - Onsite (1Nito Tower Cebu)Responsibilities:● Responsible for the overall performance of the B2B Presales & VIP Care team. Manage, coach, develop, and train team members, ensuring KPIs, attendance, tardiness, and adherence to schedules are met● Resolve escalations and escalate to the Senior Team Leader as required● Responsible for...

Job Title:Team LeadAccount:eCommerceWork Setup:100% Onsite – Cebu CityWork Shift:24x7Salary:Up to 34,000 packageJob description:We are looking for an experiencedTeam Leadto oversee daily operations for an eCommerce account. The ideal candidate has strong leadership skills, solid customer service helpdesk experience, and a proven track record of driving...

Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery - Senior Team Lead (Value Manager) working onsite in Cebu, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...

Job DescriptionSummary DescriptionThe Customer Experience Team Lead is responsible for supervising a team of coordinators and manages the day-to-day operations for a specific domain site under Dover Food Retail. He/She motivates team members and assesses performance on metric standards on a monthly and annual basis. He/She provides guidance for team members'...

About the job: Team Lead - Travel Sales (Cebu) | OnsiteStart Date: ASAPNature Of The Account: Travel SalesType of Support: VoiceWork Arrangement: 100% OnsiteShift Schedule | Restdays: NightshiftEducational Requirement: Finished at least 2 years in college without back subject/sWork Experience:rk Experience:Minimum 2 years experience in team lead...