Team Lead
1 week ago
Job Title:
Team Lead
Account:
eCommerce
Work Setup:
100% Onsite – Cebu City
Work Shift:
24x7
Salary:
Up to 34,000 package
Job description:
We are looking for an experienced
Team Lead
to oversee daily operations for an eCommerce account. The ideal candidate has strong leadership skills, solid customer service helpdesk experience, and a proven track record of driving team performance. This role requires excellent stakeholder management, attention to process compliance, and the ability to manage a diverse team efficiently in a fast-paced environment.
Responsibilities:
- Lead and manage a team to meet and exceed performance metrics.
- Ensure processes are executed according to the client contract.
- Monitor team performance and drive improvement across identified KPIs.
- Handle stakeholder interaction and maintain strong working relationships.
- Provide coaching, guidance, and effective team management.
- Uphold operational excellence with consistency and accuracy.
Qualifications:
- Minimum
2+ years of experience
as a
Team Lead
in any LOB (retail domain preferred). - Customer Service Helpdesk experience.
- Strong stakeholder management skills.
- Proven ability in team performance and process management.
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