Current jobs related to Team Lead - Cebu City, Central Visayas - Dover Business Services

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines The Codebox Inc. Full time

    About the job Team Lead ArchitectWe are looking for a highly skilled Team Lead Architect to lead a team of licensed architects responsible for reviewing, validating, and refining AI-generated architectural layouts. The role includes hands-on planning review, quality assurance, and ensuring compliance with architectural standards.This position includes...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Kels global ventures Full time

    Job title: Team LeadAccount: eCommerceWork set up: 100% Onsite at Cebu CityWork shift: 24x7Salary: up to 34K packageStart date: ASAPQualifications:At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)Mandatory Skills: Customer Service HelpdeskEnsure process is executed as per the client contractDrive performance of the team on the...

  • Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines TaskBridge Hub Full time

    Job Title:Team LeadAccount:eCommerceWork Setup:100% Onsite – Cebu CityWork Shift:24x7Salary:Up to 34,000 packageJob description:We are looking for an experiencedTeam Leadto oversee daily operations for an eCommerce account. The ideal candidate has strong leadership skills, solid customer service helpdesk experience, and a proven track record of driving...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Peak Credit Limited Full time

    / RequirementsJob title: Team LeadAccount: eCommerceWork set up: 100% Onsite at Cebu CitySalary: up to 34K packageStart date: ASAPQualifications:• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)• Mandatory Skills: Customer Service Helpdesk• Ensure process is executed as per the client contract• Drive performance of the team...

  • Team Lead

    7 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    1 day ago

    Cebu City, Central Visayas, Philippines Fusion CX Full time

    Fusion CX is HiringTeam Lead – Graphic Artist (Cebu Site)Take the next step in your creative career and lead a team of talented designers at Fusion CX.Responsibilities:Lead, mentor, and oversee a team of graphic artists to ensure high-quality outputMaintain and enforce a consistent brand voice across all visual communicationsReview, approve, and enhance...

  • Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines International Jobs Gateway Connect Full time

    Job title: Team LeadAccount: eCommerceWork set up: 100% Onsite at Cebu CityWork shift: 24x7Salary: up to 34K packageStart date: ASAPQualifications:• At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)• Preferred Skills: Customer Service Helpdesk• Ensure process is executed as per the client contract• Drive performance of the...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the job: Team Lead - Travel Sales (Cebu) | OnsiteStart Date: ASAPNature Of The Account: Travel SalesType of Support: VoiceWork Arrangement: 100% OnsiteShift Schedule | Restdays: NightshiftEducational Requirement: Finished at least 2 years in college without back subject/sWork Experience:rk Experience:Minimum 2 years experience in team lead...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position Title: Team Lead - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: October 30, 2025Support Type: VoiceWork Setup: Fully Onsite in CebuShift & Rest Days: 24/7 scheduleEducational Qualification: Undergraduate or college graduateWork Experience:Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail...

  • Team Lead

    1 day ago

    Cebu City, Central Visayas, Philippines United Internet Full time

    IONOS Philippines Inc.TEAM LEADAt IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and...

Team Lead

2 weeks ago

Cebu City, Central Visayas, Philippines Dover Business Services Full time

Job Description
Summary Description
The Customer Experience Team Lead is responsible for supervising a team of coordinators and manages the day-to-day operations for a specific domain site under Dover Food Retail. He/She motivates team members and assesses performance on metric standards on a monthly and annual basis. He/She provides guidance for team members' career growth. He/She identifies opportunities for process enhancement and execute action plans for improvement.

*Job Description*
I. Strategic Management (20%)

  • Supervise the domain that is assigned to, which includes KPI Monitoring, providing root cause analyses and action plans to address issues.
  • Collaborate with company and OpCo partners to improve the domain's performance and customer experience.
  • Recommend and Implement agreed strategies and actions with the Site leads and Management.

II. People Management (60%)

  • Manage a team of coordinators for the Dover Food Retail, Customer Experience group.
  • Conduct functional interviews for applicants on their respective domain.
  • Evaluate and facilitate performance reviews, behavioral feedback and one on one coaching to team members.
  • Develop team members from new hires to specialist roles.
  • Communicate company and OpCo related updates to the team.
  • Respond to queries and concerns by team members.
  • Address behavioral concerns of team members.
  • Approves overtimes, leaves and schedule adjustments of employees.

III. Technical/Functional Management (20%)

  • Handle escalated customer queries on a daily basis.
  • Answer product or process questions from team members.
  • Perform tasks assigned by the Domain Manager or Site Lead.

Qualifications And Educational Requirements

  • Bachelor's Degree is required for this position.
  • 3 years Supervisory experience in a BPO or Shared Services Settings (External)
  • 2 years experience as an SME or a Senior Specialist. (Internal)
  • 5 years of Customer Service Experience in a BPO or Shared Services.

Preferred Skills

  • Leadership Skills including but not limited to:
  • Problem Solving Skills
  • Change Management
  • Coaching Skills
  • Data Analytics
  • Customer Service
  • Technical Skills
  • Intermediate knowledge of Microsoft Programs
  • Basic knowledge or experience in Salesforce and InContact (CRM) is preferred.
  • Knowledge in ERP Systems such as AS400, Visual, SyteLine, Oracle is a plus.

Company Overview
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: Philippines City: Cebu Central Visayas Company Website: Job Function: Customer Service Company Industry/

Sector: Financial Services

What We Offer

About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us