Customer Support Team Lead

2 days ago

Cebu City, Central Visayas, Philippines PrimeMatch Advantage Full time

Job Description & Responsibilities

  • Lead and manage a team to ensure all processes are executed in line with client requirements.
  • Drive team performance based on key process metrics.
  • Ensure effective stakeholder interaction and management.
  • Maintain strong team management and coaching practices.
  • Oversee Customer Service Helpdesk operations.
  • Ensure operational stability and adherence to performance standards.

Qualifications

  • Minimum of
    2+ years of experience as a Team Lead
    in any LOB (retail domain preferred).
  • Mandatory Skill:
    Customer Service Helpdesk.
  • Must not be a job hopper.
  • Strong communication, leadership, and stakeholder management skills.

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