Customer Service Team Lead

Role Overview:TheTeam Leader – Customer Service Operationsis responsible for leading a team of customer service representatives. The role focuses on driving team performance, ensuring service excellence, managing escalations, and maintaining operational stability. The Team Leader is accountable for meeting key performance metrics while fostering a culture...

Job Description & ResponsibilitiesLead and manage a team to ensure all processes are executed in line with client requirements.Drive team performance based on key process metrics.Ensure effective stakeholder interaction and management.Maintain strong team management and coaching practices.Oversee Customer Service Helpdesk operations.Ensure operational...

The Field Service Team Lead delivers exceptional technical service by managing technician performance, ensuring timely resolution of jobs, and addressing field escalations. This role improves operational efficiency, ensures high-quality service, and boosts customer satisfaction through technical oversight.DailyAssign and monitor technicians' tasksEnsure...

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working onsite in the Philippines - Cebu, Lipa, Pampanga, Sta. Rosa, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the...

Role OverviewThis leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning customer success and sales...

Job title: Team LeadAccount: eCommerceWork set up: 100% Onsite at Cebu CityWork shift: 24x7Salary: up to 34K packageStart date: ASAPQualifications:At least 2+ exp as a Team Lead in any LOBs (preferably in retail domain)Mandatory Skills: Customer Service HelpdeskEnsure process is executed as per the client contractDrive performance of the team on the...

TASQ is looking for a travel call center team lead to work on-site either in F. Cabahug St. or Cebu IT Park.The pre-screening interview will be done over-the-phone.About the job Team Lead - Travel Account (Cebu)Work set-up: OnsiteShift Schedule: Rotational (24/7) | No Fixed Day OffRoles and Responsibilities:Responsible for managing team of...

Job Title:Team LeadAccount:eCommerceWork Setup:100% Onsite – Cebu CityWork Shift:24x7Salary:Up to 34,000 packageJob description:We are looking for an experiencedTeam Leadto oversee daily operations for an eCommerce account. The ideal candidate has strong leadership skills, solid customer service helpdesk experience, and a proven track record of driving...

Job DescriptionSummary DescriptionThe Customer Experience Team Lead is responsible for supervising a team of coordinators and manages the day-to-day operations for a specific domain site under Dover Food Retail. He/She motivates team members and assesses performance on metric standards on a monthly and annual basis. He/She provides guidance for team members'...

Team Leader - Onsite (1Nito Tower Cebu)Responsibilities:● Responsible for the overall performance of the B2B Presales & VIP Care team. Manage, coach, develop, and train team members, ensuring KPIs, attendance, tardiness, and adherence to schedules are met● Resolve escalations and escalate to the Senior Team Leader as required● Responsible for...