Customer Service Team Lead

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year


Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

  • Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
  • Work closely with the team in achieving goals and targets
  • Conducts coaching and constant motivation to deliver targets
  • Hosting 1on 1's and team meetings
  • Keeping up to date with business development and new product lines
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
  • Ensure training and development plans are maintained for all team members
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

  • Bachelors Degree or equivalent
  • At least 2 years of experience in a Team Lead/Supervisory Position doing People
  • Management, specifically in a Call Center/BPO Environment
  • Excellent leadership, coaching, people management and development
  • Excellent Communication Skills

Benefits:

  • Generous Paid Time Offs, including Holidays
  • HMO Health Insurance (Employee + 1 Free Dependent)
  • Clear pathways for career advancement within the company
  • Rewarding Salary Package

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