Customer Service Manager

6 hours ago

General Trias A, Philippines KITCHEN CITY Full time ₱840,000 - ₱1,056,000 per year

A Customer Service Manager in the food industry is responsible for overseeing and enhancing the customer experience. They ensure customer satisfaction, handle complaints, manage customer service staff, and develop strategies to improve service quality in food establishments such as restaurants, food chains, or catering services.

Develop and implement customer loyalty programs or initiatives to foster repeat business.

  • Create and maintain scripts, FAQs, and other training materials to support consistent service delivery.Act as a point of escalation for complex customer complaints and issues.
  • Ensure prompt and professional communication with customers through various channels (in-person, phone, email, etc.).
  • Maintain a customer-first mindset, fostering a welcoming and service-oriented atmosphere.

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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