Customer Care

4 hours ago

General Trias A, Philippines City of General Trias Doctors Medical Center Full time ₱50,000 - ₱200,000 per year

QUALIFICATIONS

  • Graduate of Any four (4) years course
  • Excellent verbal and written communication skills
  • Excellent listening skills
  • Problem solving skills
  • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
  • Motivation skills and ability to supervise and lead a team of customer service assistants
  • Creative thinking to be able to come-up with new ideas to improve customer service
  • An ability to work well under pressure
  • Organization and planning skills to develop customer service policies
  • Knowledge of hospital operations and practices

FUNCTIONS, DUTIES AND RESPONSIBILITIES

  • Communicate courteously with customers by telephone and in person
  • Conducts investigation and refer problems to proper Hospital official.
  • Handles customer complaints or any crises such as security issues.
  • Keeps accurate records of discussions and correspondence with customers.
  • Writes reports analyzing the customer service that the hospital provides and submits the same to the Hospital Administrator.
  • Develops feedback or complaints procedures for customers to use subject to the approval of the Hospital Administrator.
  • Maintain regular consistent, professional and courteous manner.
  • Monitors adherence to Quality plan by conducting analysis; internal auditing; identify critical and preventive measures; monitoring procedures, corrective actions and verification procedures.
  • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions and audit results.
  • Validates quality process are followed, by internal audits; reviewing documented evidence; determining operational performance; and, writing and updating quality assurance procedures.
  • Compiles statistical data and writes narrative reports summarizing quality assurance findings.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Staff meals provided

Work Location: In person

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