Fulfillment Specialist

*Hi there Thanks for stopping by *

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. We're looking for a Fulfillment Specialist (Permanent work from home) to join our team in Manila. As a Fulfillment Specialist at Lightspeed, you will ensure customers receive their POS and Payment Terminal hardware promptly, enabling them to begin transacting without delay.

In this role, you will manage hardware orders, shipments, returns, and warranty replacements, while prioritizing urgent requests and maintaining smooth delivery processes. You will collaborate with internal teams, including Sales, Support, and Account Management - as well as external partners such as suppliers, couriers, and distributors to ensure seamless fulfillment and a high standard of customer satisfaction.

*What you'll be doing:*

• Manage hardware orders to ensure accurate and timely fulfillment
• Coordinate with internal teams and external partners to support smooth deliveries
• Liaise with distributors and couriers to handle shipments, product swaps, and urgent requests
• Oversee returns and replacements, ensuring thorough troubleshooting is completed
• Arrange Return Merchandise Authorizations (RMAs) with distributors and provide clear instructions to customers
• Monitor and manage multiple queues across platforms including Slack, Zendesk, Salesforce, Netsuite, and the Lightspeed Hardware Webstore
• Support additional responsibilities and projects as assigned by management

*What you need to bring:*

We're looking for a candidate who has experience with the following:

• Experience in a similar operational, administrative, or fulfillment role (CRM experience a plus)
• Excellent time management, multitasking, and organizational skills
• Strong attention to detail with a proactive, problem-solving mindset
• Resourceful and curious, with the confidence to ask questions and dig deeper for solutions
• Adaptable and able to reprioritize effectively in dynamic environments
• Clear and professional communication skills in English, both written and verbal

Our hiring process is very straightforward. You'll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic

*Be a changemaker*

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays

• Benefits you can enjoy from day one:

• HMO for you and your 2 dependents (Maxicare)

• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• FoodAllowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License

• Free access to Mental Health support and coaching services

• Opportunity to grow your career in a company that values internal mobility

• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We're an open book

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.