Deputy General Manager
2 days ago
DUTIES AND RESPONSIBILITIES:
A. TENANT RELATIONS
1. Merchants Assistance and Administrative Coordination
- Ensures facilitation of coordination of requirement of constructing tenants (new tenants and or renovating / existing tenants) with the objective that tenants open on time under minimal supervision of superior.
- Ensures timely and smooth turn-over of space to incoming (new tenants).
- Advises tenants on mall requirements for renovating tenants (existing tenants).
- Coordinates schedule of design briefing with incoming /existing tenant, Engineering and Leasing if necessary.
- Conducts briefing on house rules for constructing/renovating tenant.
- Act as liaison between tenant and Engineering on technical requirements.
- Submission of plans
- Transmittal to Engineering
- Should maintain a logbook for proper recording of constructing / renovating tenants
- Able to relay information related to construction works on time to concerned parties.
- Ensures completeness of Pre-construction checklist form.
- Conducts house rules briefing with tenants, its representatives, its employees before store opening.
- Well versed on mall house rules and operating guidelines of other departments (Accounting, Sales Audit, Marketing and Security).
- Ensures Completeness of Pre-Operations Checklist.
- Well versed on the documentation requirements before store opening.
- Participates in the technical inspection conducted by Engineering during tenants renovation.
- Knowledgeable of technical complexities of construction requirements.
- Relays on time pertinent information to concerned parties.
- Account Management
- Attends to tenants concerns/inquiries and coordinates the same with different departments.
- Recommends courses of action.
- Communicates verbally or in writing on tenants concern.
- Participates in the collection initiated by Billing & Collection Department activity.
- Facilitates insurance claim of concerned parties.
- Assists during the inventory of tenants damaged items due to water leak etc.
- Attends to witness incidents such as water leak, fire etc.
- Reviews insurance of merchants and closely monitors its expiry date.
- Monitors tenants enrollment to Bio-augmentation and Kitchen exhaust program
- Monitors tenants enrollment to Pest Control program
- Initiates safety audit inspection of existing tenants and follow through compliance.
- Handles egressing tenants.
- Conducts egress briefing.
- Observes timely turnover of space
- Accomplishes Tenants Accountability Clearance Form (TACRF) within seven (7) days after receipt from Lease Admin Section.
- Prepares and submit management reports, performance review (monthly)
- Operating tenants update (monthly)
- Insurance update (monthly)
- Weekly progress report on constructing and renovating tenant
- Egress report
- Participates to emergency drills (fire and earthquake) and joins the emergency response team of the mall.
- Performs other mall operations related tasks as may be deemed necessary and/or directed by the Mall Operations Heads.
B. CUSTOMER SERVICE
- Attends to customer inquiries (either thru phone or at the customer service counter)
- Entertains and attends to the needs and complaints of the customer
- Pacify the complainant and resolve the complaint
C. SAFETY MANAGEMENT
- Assists and supports in the implementation of Environment, Health, and Safety programs
- Ensures that the security control plan is maintained for the mall areas by security provider
- Ensures statutory compliance on occupational health and safety
- Oversees Daily In/Out report of third-party hires
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