Call Center Staff

2 weeks ago

Davao City, Davao, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱180,000 - ₱300,000 per year

About the role

We are seeking enthusiastic and customer-focused Call Center Staff to join our dynamic team at FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION') in Davao City, Davao del Sur. As a Call Center Staff, you will play a crucial role in providing exceptional customer service and support to our clients. This is a full-time position, offering opportunities for career growth and development within our organization.

What you'll be doing

  1. Handling inbound and outbound customer calls with a focus on resolving inquiries and addressing customer needs
  2. Providing accurate information and guidance to customers on a range of products and services
  3. Documenting customer interactions and maintaining detailed records
  4. Identifying opportunities to improve customer satisfaction and suggesting process improvements
  5. Collaborating with cross-functional teams to ensure seamless customer experience
  6. Adhering to quality standards and Key Performance Indicators (KPIs)

What we're looking for

  1. Strong communication and interpersonal skills with the ability to effectively interact with customers
  2. Excellent problem-solving and critical thinking skills to handle customer queries efficiently
  3. Proficiency in English, both written and verbal
  4. Familiarity with call center software and technology
  5. Previous experience in a customer service or call center environment is preferred but not mandatory
  6. Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION'), we are dedicated to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career advancement, and a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Additionally, we prioritize work-life balance and provide various wellness initiatives to support the overall well-being of our team.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION') is a leading provider of maritime services, offering a wide range of solutions to meet the diverse needs of our clients. With a strong focus on innovation and customer satisfaction, we have established a reputation for excellence in the industry. Our team of dedicated professionals is committed to delivering exceptional service and creating lasting partnerships with our clients.

Apply now and join our team at FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION')

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