Compliance Coordinator

1 week ago

Tacloban P, Philippines Virtual Staffing Solutions Full time ₱80,000 - ₱120,000 per year
Description

The Compliance Coordinator is responsible for managing the entire lifecycle of compliance violations, from initial identification to final resolution. This role requires a detail-oriented individual who excels at process management, clear communication, and persistent follow-up to ensure all violations are addressed promptly and documented accurately. The coordinator serves as a key liaison between residents, property owners, and regulatory bodies.

Key Responsibilities
  • Violation Intake & Triage:
  • Process and manage incoming violation tickets through the Zendesk platform for resident-related issues.
  • Create and assign Service Requests in the Origin software for owner-related violations.
  • Notification & Communication:
  • Draft and send formal "Notices to Cure" and other compliance-related correspondence to residents.
  • Conduct persistent and professional email follow-up with responsible parties to secure timely resolution and photographic proof of compliance.
  • Tracking & Resolution:
  • Meticulously track the status and completion of all active violations.
  • Upon receipt and verification of photographic proof, send formal violation resolution emails to the appropriate Homeowners' Association (HOA) contacts or Code Enforcement officers.
  • Accurately close out completed violation cases within the Zendesk system.
  • Data Management & Reporting:
  • Maintain and update the central Google Compliance Tracker, ensuring all data is current and accurate.
  • Mark tickets as complete in the tracker and prepare regular status reports on compliance metrics as needed.
Skills, Knowledge & Expertise
  • Proven experience in an administrative, coordination, or compliance-focused role.
  • Proficiency with ticketing systems and other business software.
  • Strong competence with Google Workspace (Sheets, Docs, Gmail) or similar platforms.
  • Exceptional written and verbal communication skills, with the ability to communicate professionally with residents, owners, and officials.
  • Superior organizational skills and acute attention to detail.
  • Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.
  • Self-motivated with a proactive approach to problem-solving and follow-up.
  • Prior experience in property management, HOA administration, or a legal/paralegal environment.
  • Familiarity with property management software
  • Understanding of basic regulatory or code compliance principles.
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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