Collections Officer

2 days ago

Quezon City, National Capital Region, Philippines Kinect Inc. Full time ₱40,000 - ₱60,000 per year

Main Duties and Responsibilities:

  • Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.
  • Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.
  • Respond to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude with a first call resolution approach.
  • Building rapport with the customers and actively listening to the issues that may have arisen.
  • Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.
  • Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency
  • Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.
  • Perform Adhoc Tasks as needed by the Campaign
  • Provide feedback and campaign outcome to Department Supervisor
  • Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.

Qualifications:

  • Completed at least 2 years in college
  • Minimum of 1 year in Call Centre / BPO experience
  • Collections experience is required
  • Experience in the Electricity and Gas industry is an advantage
  • Australian client experience preferable

  • Collections Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kinect Inc. Full time ₱400,000 - ₱600,000 per year

    We are looking for a Collections Officer to handle outbound calls with customers whose accounts are overdue. You will focus on recovering outstanding payments, providing excellent customer service, negotiating repayment solutions, and maintaining accurate account records.Key Responsibilities:Manage overdue accounts through calls and follow-upsNegotiate...

  • Junior Collection Officer

    2 days ago

    Quezon City, National Capital Region, Philippines TapTalent Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Junior Collection Officer We are looking for a motivated and detail-oriented Junior Collection Officer to join our team in Quezon City. The ideal candidate will have experience in collections, excellent communication skills, and a proactive approach to managing accounts receivable. Location: Quezon City, Philippines Work Mode: Work From Office...

  • Collections Officer

    7 days ago

    Quezon City, National Capital Region, Philippines Kinect Incorporated Full time ₱300,000 - ₱450,000 per year

    As a Collections Officer, you will manage a portfolio of overdue accounts, build strong customer relationships, and negotiate payment solutions to recover outstanding balances.Key Responsibilities:Handle inbound/outbound calls to resolve overdue accountsNegotiate repayment plans and resolve customer issuesAssess account risk and escalate when...

  • Collection Officer

    7 days ago

    Quezon City, National Capital Region, Philippines Camfin Lending Inc Full time ₱240,000 per year

    Key ResponsibilitiesNegotiate and implement special payment arrangements with customers.Monitor collection performance and execute action plans in coordination with the Team Head.Coordinate and schedule collection activities as required.Perform administrative tasks and other related duties as assigned.QualificationsCandidate must possess at least a...

  • Billing and Collection Officer

    1 week ago

    Quezon City, National Capital Region, Philippines Phoenix Stone Enterprises Full time ₱400,000 - ₱600,000 per year

    The BILLING & COLLECTION OFFICER is responsible for ensuring the accurate and timely preparation, issuance and monitoring of customer invoices, as well as the efficient collection of receivables. This position plays a vital role in maintaining the company's cash flow stability, financial accuracy and client satisfaction by implementing billing and collection...

  • Legal Collection Officer

    2 days ago

    Quezon City, National Capital Region, Philippines Zion 100 Lending Investors Inc. Full time

    About the role As a Legal Collection Officer at Zion 100 Lending Investors Inc., you will be responsible for overseeing the collection process. This role includes handling delinquent accounts, conducting legal assessment and implementing preventive measures against fraudulent borrowers. You will work closely with the collections team and external legal...

  • Billing and Collection Officer

    2 days ago

    Quezon City, National Capital Region, Philippines Global Zoo and Theme Park Alliance Full time ₱216,000 - ₱240,000 per year

    About the roleWe are seeking a talented Billing and Collections Staff to join our dynamic team at Siccion Holdings Inc. in our Cubao Quezon City Metro Manila office. This full-time role is responsible for handling the company's billing and collections processes, ensuring timely and accurate invoicing and payment collections.What you'll be doingPrepare and...

  • Collection Officer

    2 days ago

    Mandaluyong City, National Capital Region, Philippines EastWest Bank Full time ₱250,000 - ₱500,000 per year

    About the JobLocation: Mandaluyong CityCorporate Title: Collections OfficerWork Arrangement: OnsiteOur Corporate Credit team is looking for experienced professionals to join us in Mandaluyong City (Ortigas) in the role of Collections Officer.This role will conduct collection efforts on delinquent accounts using callouts, collection letters, and SMS. Handle...

  • Collections Officer

    2 days ago

    Makati City, National Capital Region, Philippines EastWest Bank Full time ₱300,000 - ₱600,000 per year

    About the JobLocation: BGC, Mandaluyong City, & Makati CityCorporate Title: Collections OfficerWork Arrangement: OnsiteOur Consumer Lending team is looking for experienced professionals to join us in BGC, Mandaluyong City, & Makati City in the role of Collections Officer.This role will conduct collection efforts on delinquent accounts using callouts,...

  • Collections Officer

    1 week ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱250,000 - ₱500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and...